topic Re: Ee perk cannot generate code in Offers & Add-ons

Ee perk cannot generate code

Jb773 — Thu, 25 Sep 2025 08:29:43 GMT

Hi, when I try and generate a new code I receive following error message -

Unable to Retrieve Code at this current time,

I have 3 codes left. Any help would be great. I have tried logging out, changing password and different browsers and devices but get the same error each time.

Re: Ee perk cannot generate code

Alex_H — Thu, 25 Sep 2025 10:47:43 GMT

Hello @Jb773,

Welcome to the EE Community

Thanks for confirming what you have already tried, it will now need to be looked into by our perk team to see what is happening with your account. You can give us a call on 150 and one of our guides can contact the perk team which is the quickest option.

However I can also contact the perk team for you to help resolve this, I will send you a private message to get some details from you if you would like to do it that way.

Alex

Re: Ee perk cannot generate code

JodieMW — Fri, 28 Nov 2025 08:48:06 GMT

I am also having the same problem it is saying Unable to Retrieve Code at this current time.

Would anyone be able to help please.

Thanks

Re: Ee perk cannot generate code

Katie_B — Fri, 28 Nov 2025 09:15:27 GMT

Hello @JodieMW.

Thanks for coming here.

Please check your community inbox when you have a moment.

Katie

Re: Ee perk cannot generate code

meg3103 — Sun, 30 Nov 2025 15:49:47 GMT

Hi having the same problem - please can you help

Re: Ee perk cannot generate code

Ali_A — Sun, 30 Nov 2025 15:58:46 GMT

Hi @meg3103

I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

Re: Ee perk cannot generate code

AngiePangie22 — Mon, 01 Dec 2025 22:16:49 GMT

I also have the same issue. When I log into my perks account (different details to ee acount), I'm told I have 5 codes left but have an error when I try to generate.

Can I have some help please.

Re: Ee perk cannot generate code

Alex_H — Tue, 02 Dec 2025 08:32:43 GMT

Hi @AngiePangie22,

Welcome to the EE Community

I have sent you a private message to get some information from you to help with your perk account.

Alex

Re: Ee perk cannot generate code

Hitman19831 — Thu, 30 Apr 2026 11:45:31 GMT

I am having the same issue been 2days now.

How can I resolve?

Re: Ee perk cannot generate code

Linzi_H — Thu, 30 Apr 2026 13:45:33 GMT

Hi @Hitman19831

Welcome to the community.

I'll send over a Private Message to help further with your Perk account.

Linzi