topic Re: EE Perks won’t reset in Offers & Add-ons

EE Perks won’t reset

MarkGoods — Mon, 02 Feb 2026 18:25:15 GMT

Hi,

I was an EE customer a few years ago and had a perks account. I have rejoined this week and tried to reset my perks password by selecting the forgot my password link. However no email to reset has been received and I have checked all mailboxes including junk

any help would be greatly appreciated

Re: EE Perks won’t reset

Michael_D — Tue, 03 Feb 2026 08:27:18 GMT

Hi @MarkGoods

I've sent you over a private message to take some details to help with this.

Michael

Re: EE Perks won’t reset

Jennifer6011 — Sat, 07 Feb 2026 13:56:16 GMT

I also have a problem resetting my perks account can you help?

Re: EE Perks won’t reset

Rach_H — Sat, 07 Feb 2026 14:41:16 GMT

Hi @Jennifer6011,

Welcome to the Community!

I've popped you through a Private Message, so we can help you get this sorted.

Rach

Re: EE Perks won’t reset

Callumfitz123 — Mon, 27 Apr 2026 15:39:06 GMT

I am also having this problem can I have some help.

Re: EE Perks won’t reset

Ali_A — Mon, 27 Apr 2026 17:12:56 GMT

HI @Callumfitz123

I'd like to get you some help with this.
I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali