topic Re: EE Perks not generating code in Offers & Add-ons

EE Perks not generating code

Carter19 — Wed, 22 Apr 2026 11:06:38 GMT

Afternoon,

I hhave noticed there are many others who are experiencing issues with generating an EE Perk code. I have had my NHS EE Perk for a significant number of years. I have all 5 codes available but I seem to be getting an error when trying to generate a code. I am unable to contact my EE Perk representative within the NHS as nobody knows who it is. I was not sure whether I should reply to another thread or create new so apologies for the duplication.

Thanks

Re: EE Perks not generating code

Leanne_T — Wed, 22 Apr 2026 12:57:54 GMT

Hi there @Carter19

Thanks for coming to the community.

I've sent you a private message for some extra details.

Leanne.

Re: EE Perks not generating code

Laura1222 — Fri, 24 Apr 2026 21:19:02 GMT

I am also having the same problem, are you able to help?

Re: EE Perks not generating code

Ali_A — Sat, 25 Apr 2026 11:54:41 GMT

Hi @Laura1222

I'd like to get you some help with this.
I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

Re: EE Perks not generating code

Ali_A — Sat, 25 Apr 2026 11:55:10 GMT

Hi Laura,

I'm just reaching out about your post on the forums on your Perk account.

I can send a request to the PERK team to look into your account for you.

Can you provide me the following, please?

- Email address you used to log in
- Mobile number you registered to the PERK account
- Your full name

Thank you

Ali

Re: EE Perks not generating code

Laura1222 — Sat, 25 Apr 2026 17:54:11 GMT

Thank you

*******'

*****

Laura *****

[Mod edit: please share requested details as a private message to Community support team members only, not publicly in the community.]