topic Re: EE perks code not generating in Offers & Add-ons

EE perks code not generating

Shohaib1122 — Mon, 27 Oct 2025 09:54:00 GMT

Hi,

I'm trying to generate a discount code from the perks site but it keeps coming up with an error "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative"

I am currently working for a East London Nhs trust.

Thanks

Re: EE perks code not generating

Ali_A — Mon, 27 Oct 2025 12:30:09 GMT

Hi @Shohaib1122

I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

Re: EE perks code not generating

DavidH70 — Mon, 27 Oct 2025 17:57:09 GMT

Hi Ali.

i am having the exactly the same issues. Are you able to help? Many thanks.

Re: EE perks code not generating

Sapphire12 — Mon, 27 Oct 2025 18:47:53 GMT

Hi, I’m having the same issue too. No codes generating.

Re: EE perks code not generating

Ali_A — Tue, 28 Oct 2025 11:52:53 GMT

Hi @DavidH70 & @Sapphire12

I've sent you both a private message. Please check your inbox and get back to me when you can.

Thanks

Ali

Re: EE perks code not generating

Ferreton — Wed, 29 Oct 2025 10:56:31 GMT

Hi Ali,

I'm having the same issue too. Would you be able to help?

Re: EE perks code not generating

Louisej24978 — Wed, 29 Oct 2025 11:04:25 GMT

I can’t even log into my perks account - I’ve tried to reset password but never get sent an email to reset it’s very frustrating as need the codes asap for family and myself

Re: EE perks code not generating

Ali_A — Wed, 29 Oct 2025 15:39:16 GMT

Hi @Ferreton & @Louisej24978

I'll send you both a private message. Please check your inbox and get back to me when you can.

Thanks

Ali

Re: EE perks code not generating

MStott1 — Thu, 30 Oct 2025 15:49:18 GMT

Hi, i too am having the same issue??

Re: EE perks code not generating

Leanne_T — Thu, 30 Oct 2025 18:01:58 GMT

Hi @MStott1

Thanks for coming to the community.

Do you get an error message when you log into your perk account and try to generate a code?

How long ago did you last log into the perk account and create a perk code?

Leanne 🙂

Re: EE perks code not generating

MStott1 — Thu, 30 Oct 2025 21:28:25 GMT

Hi Leanne

I just tried it again and got the same message as others have - Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative.

Matthew

Re: EE perks code not generating

DavidH70 — Fri, 31 Oct 2025 06:15:28 GMT

Mine has now been sorted. EE needed to basically delete my precious ee perks account. Then i had to set up a new one and submit a photo of my NHS id card. Looks like they no longer use your work email as log on but your personal one once your proof of NHS ID has been validated.

Ali very helpful. Thank you for sorting

Re: EE perks code not generating

Sally68 — Mon, 03 Nov 2025 21:29:52 GMT

I am having the same issue. Could you help please

Sally

Re: EE perks code not generating

Rach_H — Tue, 04 Nov 2025 10:12:24 GMT

Hi @Sally68,

Welcome to the Community!

I've sent you through a Private Message about this now. If you could take a look and get back to me as soon as you can.

Rach

Re: EE perks code not generating

MStott1 — Wed, 05 Nov 2025 13:48:14 GMT

Hi Rach

would you be able to send it to me as well, still having the same issue.

regards

matthew

Re: EE perks code not generating

Leanne_T — Wed, 05 Nov 2025 16:51:33 GMT

Hi @MStott1

That is no problem at all, I have dropped you a private message now to get some extra details 🙂

Speak to you soon.

Leanne.

Re: EE perks code not generating

Sarahvgibbons85 — Thu, 06 Nov 2025 22:29:11 GMT

Hello. I am having the same issue. Please can you help?

Re: EE perks code not generating

Sarahvgibbons85 — Thu, 06 Nov 2025 22:30:21 GMT

Hello. I am having the same issue. Can you help?

Re: EE perks code not generating

Leanne_T — Fri, 07 Nov 2025 10:16:57 GMT

Morning @Sarahvgibbons85

Thanks for coming to the community.

Just to check, do you get an error message when you try and generate a code?

When was the last time you logged into the Perk account?

Leanne 🙂

Re: EE perks code not generating

Sarahvgibbons85 — Fri, 07 Nov 2025 10:26:11 GMT

Hi Leanne

I logged in yesterday, and before that it would have been earlier this year. Ive attached an image of the error message.
Thank you

Sarah