topic Re: EE Perk Password Reset not workiing in Offers & Add-ons

EE Perk Password Reset not workiing

JPFoneMan — Sun, 10 Nov 2024 11:44:54 GMT

I've been using EE Perk for a couple of years and I wanted to move over to EE using the Perk system as I work for a qualifying company.

For some reason, every time I go to reset my password I never receive the e-mail, and I've received other Perk e-mails before potentially I want to move two members of family over to EE as well, but I can't access the Perk portal then I may as well look elsewhere.

Can anyone at EE shed any light on why the password reset system isn't working?

Re: EE Perk Password Reset not workiing

Fi31d — Sun, 10 Nov 2024 12:32:59 GMT

Im having the same issue. When i try and reset password it tells me it cant be done at the moment.

Re: EE Perk Password Reset not workiing

Katie_B — Sun, 10 Nov 2024 15:14:01 GMT

Hello @JPFoneMan and @Fi31d.

Thanks for coming here.

I am sorry to hear you are both experiencing this when trying to reset your password.

The quickest way to get this looked into would be by giving us a call.

Our customer care team have access to a webform that can be sent to our EE Perks team.

Alternatively, if you do not wish to call please pop me over a private message with your email address and name and I will email our EE Perks team.

Katie

Re: EE Perk Password Reset not workiing

Laurawhit77 — Tue, 19 Nov 2024 11:37:36 GMT

Hi,

I signed up to EE perks a while ago as a blue light card holder and a family member would like to use a discount code.
When I tried to reenter my account, the password was incorrect and I requested to reset password via email. I have checked everywhere for an email but haven’t received one.

Thank you

Re: EE Perk Password Reset not workiing

Laurawhit77 — Tue, 19 Nov 2024 12:23:21 GMT

Hi Katie,

I am having the same problem, is there any chance you could message me? Thank you!

Re: EE Perk Password Reset not workiing

Debbie_G — Tue, 19 Nov 2024 14:52:08 GMT

Hi @Laurawhit77.

Welcome to the community.

I've sent you a private message to get some more information from you to help further.

Debbie 🙂

Re: EE Perk Password Reset not workiing

Sluphie — Thu, 28 Nov 2024 19:41:58 GMT

I’m having exactly the same issue. Password is showing incorrect but no password reset email is coming through!

Re: EE Perk Password Reset not workiing

Debbie_G — Fri, 29 Nov 2024 10:19:18 GMT

Hi @Sluphie.

Welcome to the community.

Are you using the same email you registered for a perk account?

Have you checked both your Spam/Junk folders?

Debbie 🙂

Re: EE Perk Password Reset not workiing

JPFoneMan — Fri, 29 Nov 2024 17:15:48 GMT

They migrated all our e-mails to new domain, so my e-mail was changed.

According to your team the business I work for may of dropped out of the Perk scheme.

Re: EE Perk Password Reset not workiing

Debbie_G — Fri, 29 Nov 2024 18:37:25 GMT

Thanks for getting back in touch @JPFoneMan.

I have replied to your private message.

Debbie 🙂

Re: EE Perk Password Reset not workiing

Sluphie — Fri, 29 Nov 2024 19:48:03 GMT

Hi Debbie,

using the same email address I registered with and have used in the past. I’ve checked my junk folder - nothing!

Thanks

Re: EE Perk Password Reset not workiing

Lesley_W — Sat, 30 Nov 2024 13:43:05 GMT

Thanks for confirming that @Sluphie

Are there any other emails addresses you may have used? How long has it been since you last logged in?

Lesley

Re: EE Perk Password Reset not workiing

TheDave1 — Sun, 22 Feb 2026 18:58:35 GMT

Hi,

My daughter has access to EE perks and created an account. The account didn't allow her to log in and any attempts to reset passwords etc. does not come through to her email.

She has attempted to contact help services but has had no luck, and as she is not an EE customer she cannot use 150.

Re: EE Perk Password Reset not workiing

Debbie_G — Mon, 23 Feb 2026 10:33:49 GMT

Hi @TheDave1.

Thanks for coming to the community.

I've sent you a private message to help further.

Debbie

Re: EE Perk Password Reset not workiing

ProfessorWoland — Tue, 14 Apr 2026 08:34:27 GMT

My Perk password reset is not working either. I have checked my junk mail folder and it's still not working.

Re: EE Perk Password Reset not workiing

Peter_W — Tue, 14 Apr 2026 13:30:58 GMT

Thanks to reaching out to us about this, @ProfessorWoland.

I've just sent you over a private message so we can take some more details around this.

Speak soon,

Peter