topic Re: Samsung Voucher code not working in Offers & Add-ons

Samsung Voucher code not working

Kailey2 — Wed, 01 Apr 2026 16:15:24 GMT

I received a text message today saying as I got a Samsung s26 pay monthly im eligible for the offer to get Samsung pro3 buds for £1. It gave me a code and said add it to checkout. Everytime I try it says the code is invalid.

Is there anyway to just email or chat to someone without ringing them, just to ask if the code sent is correct.

Thanks

@CustomerService

Re: Samsung Voucher code not working

Chris_B — Thu, 02 Apr 2026 07:15:00 GMT

@Kailey2 this isn’t customer support it’s a community forum. I believe that promotion is from Samsung so you need to contact them about this.

Re: Samsung Voucher code not working

Alex_H — Thu, 02 Apr 2026 07:24:54 GMT

Hi @Kailey2,

Welcome to the EE Community

I can confirm that offer is an EE offer, have you tried checking out on another browser to see if the issue is the same? If the issue remains please give us a call with your voucher number and one of our team will raise a ticket to get this sorted for you.

-Alex