topic Unable to generate EE Perk codes for NHS discount in Offers & Add-ons

Unable to generate EE Perk codes for NHS discount

X-ray — Tue, 17 Mar 2026 11:20:27 GMT

Hi,

I have been trying to generate an EE Perk code, but at every attempt I get:

Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative.

I have tried different browsers in different locations, but still the same message. I have use this in the past, the last time maybe a year ago. I didn't use it at that time as the the product was on offer and I was unable to use it at that time. I have tried to update my account details, but still unable to get a code. Our email address has been changed, but the original email address still gets forwarded to me. I am not sure if this might be an issue.

I tried to call an advisor, but I don't think they were able to help me.

Thanks.

Re: Unable to generate EE Perk codes for NHS discount

Michael_D — Tue, 17 Mar 2026 12:20:36 GMT

Hi @X-ray

I've popped you over a private message to take some details to help with this.

Michael

Re: Unable to generate EE Perk codes for NHS discount

X-ray — Wed, 18 Mar 2026 23:58:33 GMT

Thank you for all your help. After being notified of a solution, I tried to log into my perks account which now doesn't exist. I then registered with my new work email and have successfully generated a discount code. Thanks again!

Re: Unable to generate EE Perk codes for NHS discount

Leanne_T — Thu, 19 Mar 2026 08:37:48 GMT

Morning @X-ray

Thanks for coming back to us and letting us know you've generated a code.

Have a great day!

Leanne.