topic Unable to Retrieve Code in Offers & Add-ons

Unable to Retrieve Code

MarkEMiller — Mon, 16 Feb 2026 18:25:41 GMT

Good evening. Looking for some help.

I’ve been trying to get a discount code, but get this message in response.

Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative

Please can you advise.

Re: Unable to Retrieve Code

Leanne_T — Tue, 17 Feb 2026 08:49:38 GMT

Morning @MarkEMiller

Thanks for coming to the community.

Have you tried another web browser to see if you can generate a perk code? If this is the same, when was the last time you logged into the perk account and could view the codes?

Speak to you soon 🙂

Leanne.