topic Re: Deactivated Account in Offers & Add-ons

Deactivated Account

smiler1951 — Sat, 07 Feb 2026 06:35:22 GMT

I have tried endlessly to logon to my NHS Perk account but it comes up with 'Your account has been deactivated as your registration was not completed within the allowed time frame'... it does not give any option to resolve this, i haven't actually used the perk yet but i would really like to upgrade my phone and stay with EE with the best possible deal.

Re: Deactivated Account

Alex_H — Sat, 07 Feb 2026 09:59:23 GMT

Hi @smiler1951,

Welcome to the EE Community

I have sent you a private message to get some details from you to help with your de-activated perk account.

Alex

Re: Deactivated Account

smiler1951 — Thu, 12 Feb 2026 18:51:51 GMT

I posted previously that my ee perks account was deactivated - had various replies and supposedly my account was removed and told to re register which I did. Received a verification email to log on which I did - also had email confirming my works ID had passed the checks. guess what tried to log on and Account STILL deactivated. Managed after couple of days total to talk to someone at EE. "Thank you I will pass it onto the perks team and they will call you back in 15 minutes" they said ??? that was TWO DAYS ago ???

Re: Deactivated Account

Leanne_T — Fri, 13 Feb 2026 08:26:28 GMT

Hi @smiler1951

Thanks for coming back to us.

I'm very sorry you're still getting this message after all the details were removed for you to re-register.

I've sent you a private message this morning, and we will certainly see if we can help you get this sorted 🙂

Leanne.