topic Re: Claiming Google Watch after Upgrade in Offers & Add-ons

Claiming Google Watch after Upgrade

MarieAnderson81 — Thu, 08 Jan 2026 12:11:13 GMT

I upgraded my phone to a Google Pixel 10 pro just before Christmas, with a promotion saying I can claim a Google Pixel Watch 3 after 14 days. So I went to claim - except EE is not down as a participating retailer? Plus the form asks for a receipt and order number, which I don't have as the upgrade was done via chat. How am I meant to claim my watch?

Re: Claiming Google Watch after Upgrade

Chris_B — Thu, 08 Jan 2026 13:28:24 GMT

@MarieAnderson81 You still get a email for confirmation or order even via live chat, you got a receipt in the delivery bag with the device

Re: Claiming Google Watch after Upgrade

MarieAnderson81 — Thu, 08 Jan 2026 14:26:32 GMT

I didn't get any emails confirming my order 😞 I did get a note in the bag though, so I will check that. Still doesn't help me claim though since EE is not on the dropdown of selected retailers. Thank you for your answer though 🙂

Re: Claiming Google Watch after Upgrade

Peter_W — Thu, 08 Jan 2026 14:43:25 GMT

Welcome to the Community, @MarieAnderson81 😊

I've had a check of this promotion, and EE is definitely included.

You can check out the full details here:

Can I Claim? - Promo Rewards

When it comes to proof of purchase, this is something our team can send out right away via email.

Just give us a call and they'll help you get this sorted.

Peter

Re: Claiming Google Watch after Upgrade

MarieAnderson81 — Thu, 08 Jan 2026 15:08:26 GMT

Hi Peter - Thank you so much! The link I was given was incorrect, this one seems to be working now. Thank you again!

Re: Claiming Google Watch after Upgrade

Leagas10 — Thu, 22 Jan 2026 17:58:26 GMT

Hi can I ask how long it took for you to receive your watch? I've put in my claim but when I try to track it no reward is showing and I haven't had an update to confirm the claim?

Re: Claiming Google Watch after Upgrade

Leanne_T — Fri, 23 Jan 2026 09:13:16 GMT

Morning @Leagas10

Thanks for coming to the community 🙂

If you have no reward showing when tracking the claim, I would suggest getting in touch with Google on the Help & Support - Promo Rewards page. They will get this looked into for you.

Thanks 🙂

Leanne.

Re: Claiming Google Watch after Upgrade

Johno561 — Fri, 06 Feb 2026 13:59:48 GMT

I want to claim the watch as I have just received my new samsug s25 ultra

Re: Claiming Google Watch after Upgrade

Peter_W — Fri, 06 Feb 2026 17:11:49 GMT

Welcome to the Community, @Johno561.

To submit your claim as part of this offer, you just need to upload proof of purchase to the portal here:

Home - Samsung Promotions

If you don't have these details available, please give our team a call and they can send you this out via email 😊

Peter