topic Re: Apple TV freebie not working although it says it's activated! in Offers & Add-ons

Apple TV freebie not working although it says it's activated!

Loopy65 — Sun, 25 Jan 2026 12:33:52 GMT

I signed up for the free 3 month thing in December and it said it's activated and it shows activated on my info but it's not actually working at all and every time I open AppleTV it asks if I want to subscribe!

Any ideas?

Thanks

Re: Apple TV freebie not working although it says it's activated!

Leanne_T — Sun, 25 Jan 2026 14:49:10 GMT

Hi @Loopy65

Thanks for coming back to the community.

When you activated the Apple TV offer, did you receive a text from 150 to get set up?

Does the Apple TV add-on show active in your EE app?

Speak to you soon 🙂

Leanne.

Re: Apple TV freebie not working although it says it's activated!

Loopy65 — Sun, 25 Jan 2026 19:13:40 GMT

thanks for your reply

I think it's going wrong because when apple send a code to my 'phone' it's not coming through as it's a data plan for my ipad that I have. I have no clue how to get around this!

thanks

“Worrying does not empty tomorrow of it’s trouble it empties today of it’s strength” Corrie Ten Boom

Re: Apple TV freebie not working although it says it's activated!

Michael_D — Mon, 26 Jan 2026 08:51:04 GMT

Texts would still normally come through to an iPad @Loopy65, but if nothing is received, it is worth trying to put the SIM in a phone to see if it comes through there for you to activate.

If that still doesn't work, give our customer service guides a call, and they can have a look into this further for you.

Michael

Re: Apple TV freebie not working although it says it's activated!

Loopy65 — Mon, 26 Jan 2026 17:12:40 GMT

thanks for this

It's all sorted now .. for some reason the activaation code just wasn't being received by my ipad. I couldn't switch out the sim as my sim is an e-sim - good idea though.

EE have now added the free trial to my phone instead which is fine. I'm puzzled why the ipad wouldn't receive the text though!

thanks again

“Worrying does not empty tomorrow of it’s trouble it empties today of it’s strength” Corrie Ten Boom