https://community.ee.co.uk/t5/Offers-Add-ons/EE-cyber-security/m-p/1597212#M51472 <P>I have added Norton cybersecurity to my EE account. When I open up the website, I immediately get a notification “Attention needed”. This almost immediately disappears and then I get a message that I’m fully protected. Is this correct?</P> Thu, 22 Jan 2026 20:45:42 GMT GGW1 2026-01-22T20:45:42Z https://community.ee.co.uk/t5/Offers-Add-ons/EE-cyber-security/m-p/1597212#M51472 <P>I have added Norton cybersecurity to my EE account. When I open up the website, I immediately get a notification “Attention needed”. This almost immediately disappears and then I get a message that I’m fully protected. Is this correct?</P> Thu, 22 Jan 2026 20:45:42 GMT https://community.ee.co.uk/t5/Offers-Add-ons/EE-cyber-security/m-p/1597212#M51472 GGW1 2026-01-22T20:45:42Z https://community.ee.co.uk/t5/Offers-Add-ons/EE-cyber-security/m-p/1597532#M51485 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4916502">@GGW1</a></SPAN>&nbsp;</P> <P>Welcome to the Community.</P> <P>If you log into your account online, EE Cyber Security should be showing as active within your Add-Ons section if you have added this successfully.&nbsp;</P> <P>I wouldn't want there to be any confusion though, so I would suggest <A href="https://ee.co.uk/help/contact-ee/account-billing/cyber-security?_gl=1*l97loo*_gcl_au*NjM5NzAxNzYwLjE3MjQzNDk0ODYuOTY2NTUzMDY1LjE3MjU4OTg3NjMuMTcyNTg5ODc2Mg..*FPAU*NjM5NzAxNzYwLjE3MjQzNDk0ODYuMTY3MDQzNzgxLjE3MjQzNzk5NTUuMTcyNDM3OTk1NQ..*_ga*MTgzNzQzMzcwNi4xNzI1NzQ0Njkx*_ga_YEXV92BLZ6*MTcyNTg4OTQ1OC45LjEuMTcyNTkwMzY5My4wLjAuOTE3ODM3Njg.*_fplc*bnVHeGtpUENXNjFFelVFOVZDREtQcGhNYlFCallmODdjMkhPdHFrYUtjTld3UmNwJTJCa3hsSDVySUNNS1BUbzc1S1FuYkRKZ0pzc2RrJTJCJTJCQVo2aVlHMDdXRjd4NyUyRmQzb2w0OXU2NjlIMGhHOCUyQndJUSUzRA.." target="_blank">calling the team directly</A>, and they'll be able to confirm if everything has been set up correctly.&nbsp;</P> <P>Linzi&nbsp;</P> Sat, 24 Jan 2026 12:17:48 GMT https://community.ee.co.uk/t5/Offers-Add-ons/EE-cyber-security/m-p/1597532#M51485 Linzi_H 2026-01-24T12:17:48Z