topic PS Plus voucher missing in Offers & Add-ons

PS Plus voucher missing

Xxkerinaxx — Sun, 18 Jan 2026 12:44:28 GMT

I really need some help.

I bought a ps5 with £100 game card and ps plus 2 year subscription in October.

i received the £100 voucher but not the ps plus subscription, i have been onto the live chat twice, had a complaint opened and closed with no contact to me, the web form filled out and getting absolutely no where with customer service.

Please can someone help me urgently with this issue.

Re: PS Plus voucher missing

Linzi_H — Sun, 18 Jan 2026 15:04:03 GMT

Hi @Xxkerinaxx

Welcome to the Community.

I'm disappointed to hear that our Customer Service team was unable to resolve this for you as expected, and your complaint closed.

Please Fill out our complaints form, and a dedicated member of the team will get back in touch within 7 days. They'll be able to review everything that's happened and work on a resolution.

Linzi