Added Gemini as an extra but nothing happened?

carl_d_newton — Mon, 12 Jan 2026 07:50:19 GMT

Hi All,

I added Gemini AI Pro to my account as my inclusive extra about two weeks ago, it shows in my account when I log in under add ons. However, I never received an email about activating it or any correspondence at all.

I use my gmail login to log into my EE account so I thought it was maybe just added to that, but when I log into Gemini it still shows me on the free plan.

How do I get this activated?

Thanks!

Re: Added Gemini as an extra but nothing happened?

Michael_D — Mon, 12 Jan 2026 12:36:47 GMT

Hi @carl_d_newton

Welcome to the community.

If the inclusive extra as showing as active on your account, please try to head over to ee.co.uk/googleone to activate it.

If that still doesn't let you activate, give our customer service guides a call and they can help to activate it for you.

Michael

topic Re: Added Gemini as an extra but nothing happened? in Offers & Add-ons

Added Gemini as an extra but nothing happened?

Re: Added Gemini as an extra but nothing happened?