https://community.ee.co.uk/t5/Offers-Add-ons/Free-giftcard/m-p/1592966#M51336 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2276812">@Kinners5915</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'd be happy to take a look into this for you. Can I just check if this was directly on our website, or were you directed from another page, and can you let me know which phone you have taken out.</P> <P>Thanks,</P> <P>Rach</P> Mon, 05 Jan 2026 08:56:50 GMT Rach_H 2026-01-05T08:56:50Z https://community.ee.co.uk/t5/Offers-Add-ons/Free-giftcard/m-p/1592925#M51335 <P>I've recently upgraded my phone and it said there was a pre-paid Mastercard included in the deal but I can't find any information&nbsp; in my emails or on my account about it.</P><P>Any advice please?&nbsp;</P> Sun, 04 Jan 2026 20:09:37 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Free-giftcard/m-p/1592925#M51335 Kinners5915 2026-01-04T20:09:37Z https://community.ee.co.uk/t5/Offers-Add-ons/Free-giftcard/m-p/1592966#M51336 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2276812">@Kinners5915</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'd be happy to take a look into this for you. Can I just check if this was directly on our website, or were you directed from another page, and can you let me know which phone you have taken out.</P> <P>Thanks,</P> <P>Rach</P> Mon, 05 Jan 2026 08:56:50 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Free-giftcard/m-p/1592966#M51336 Rach_H 2026-01-05T08:56:50Z