topic Re: EE Perks Code not generating in Offers & Add-ons

EE Perks Code not generating

Saadat92 — Sat, 03 Jan 2026 13:45:51 GMT

I get the following message when i go to my perks portal "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative" - can i get some help with this?

Re: EE Perks Code not generating

Nsiah6 — Sat, 03 Jan 2026 18:33:58 GMT

I am also having the same issue. Very annoying as I generated a code a few weeks ago for my partner to get a new phone, now I want a new phone and it’s not working

Re: EE Perks Code not generating

Saadat92 — Sat, 03 Jan 2026 21:54:41 GMT

Very frustrating! I called 150 eventually getting through to someone who looked into this and said I had to speak to HR (I work for an NHS hospital) to get a perk code. If that’s true thats ridiculous, how would they generate an EE discount code?? It seems like some kind of technical fault.

I’ve never had this issue either. Not happy at all. Hoping someone from the EE online support team who understands this better may be able to help. Looking at the forums this has been happening extensively to EE customers over the last month at least.

Re: EE Perks Code not generating

Nsiah6 — Sun, 04 Jan 2026 11:47:04 GMT

Yeah looking at the dates of peoples post it definitely seems to be happening a lot more recently. What will you cal HR for? They are gonna be talking to me with no idea of what I expect them to do. It’s not a HR matter. It’s an EE issue which EE needs to address. People say to register again but I can’t, it says my details are already linked to an account. EE please hurry up and fix this issue.

Re: EE Perks Code not generating

Linzi_H — Tue, 06 Jan 2026 12:41:26 GMT

Hi @Saadat92

I'll send over a Private Message so I can help you further with this.

Linzi

Re: EE Perks Code not generating

Linzi_H — Tue, 06 Jan 2026 12:46:10 GMT

I can see my colleague has responded to your Private Message @Nsiah6, and they'll be back in touch as soon as they have a response from our Perk Team.

Linzi 😊