topic Re: NHS Perks unable to generate code in Offers & Add-ons

NHS Perks unable to generate code

Chrissie_A_83 — Mon, 01 Dec 2025 22:14:40 GMT

Hi,

I’ve logged into my NHS PERKS and it states I have 5 codes left to use. When I try to generate a code I get an error message.

Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative.

I have no idea how to resolve this. Please help.

Re: NHS Perks unable to generate code

AngiePangie22 — Mon, 01 Dec 2025 22:17:31 GMT

I've had exactly same issue today.

Re: NHS Perks unable to generate code

Ali_A — Tue, 02 Dec 2025 11:25:32 GMT

Hi @Chrissie_A_83

I'd love to get you some help with this. I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

Re: NHS Perks unable to generate code

Lkc4eva — Mon, 08 Dec 2025 09:22:55 GMT

Good morning Ali

I have had the same problem . Any support as if not I was thinking of leaving EE as those discounts make a big difference .

thanks

Re: NHS Perks unable to generate code

Debbie_G — Mon, 08 Dec 2025 10:29:28 GMT

Hi @Lkc4eva.

Welcome to the community.

I've sent you a private message to help you with this.

Debbie

Re: NHS Perks unable to generate code

GCee — Sat, 20 Dec 2025 00:29:38 GMT

I am also having the same issue and have tried 2 different browsers

Re: NHS Perks unable to generate code

GCee — Sat, 20 Dec 2025 00:32:32 GMT

I am also having the same issue today after trying 2 different browsers

HR not available

Re: NHS Perks unable to generate code

Debbie_G — Sat, 20 Dec 2025 10:18:32 GMT

Hi @GCee.

Thanks for coming to the community.

I've sent you a private message to help you with this.

Debbie

Re: NHS Perks unable to generate code

Becca149 — Mon, 29 Dec 2025 10:58:45 GMT

Hi,

I am having the same problem. Can you please help me sort this?

Thanks

Re: NHS Perks unable to generate code

Becca149 — Mon, 29 Dec 2025 11:01:22 GMT

Hi,

I am having the same problem. Can you please help me fix this. Thanks

Re: NHS Perks unable to generate code

Linzi_H — Mon, 29 Dec 2025 13:47:37 GMT

Hi @Becca149

Welcome to the Community.

I'll send over a Private Message to grab a few details.

Linzi

Re: NHS Perks unable to generate code

Henry_N — Tue, 30 Dec 2025 18:34:22 GMT

Hi, I’m having the same issue with EE perks. Can someone get in touch to help resolve this issue? Thanks

Re: NHS Perks unable to generate code

Linzi_H — Tue, 30 Dec 2025 18:37:24 GMT

Hi @Henry_N

I'd love to help out.

I'll send over a Private Message to grab a few details.

Linzi

Re: NHS Perks unable to generate code

Dizzyblondeinoz — Mon, 16 Feb 2026 10:18:29 GMT

Any Chance you worked out how to get a code ? So frustrating thanks Lorna

Re: NHS Perks unable to generate code

Alex_H — Mon, 16 Feb 2026 12:18:40 GMT

Hi @Dizzyblondeinoz,

Welcome to the EE Community

Are you also able to login to your perk account but are getting the unable to retrieve code error message when trying to generate the code? I will send you a private message to get some details from you to take a look.

Alex