https://community.ee.co.uk/t5/Offers-Add-ons/EE-Perk-won-t-send-password-reset/m-p/1588920#M51237 <P>I have sent 3 requests in 3 weeks to reset my password for EE Perks and have never received it, we are due to upgrade soon and want the codes on hand ready. I tried to re register but both work and name say already exist. It’s like going round the houses all the time and you don’t get to speak to anyone anymore if you go in store they say that’s nothing to do with them.</P> Fri, 12 Dec 2025 15:20:52 GMT HaylesMum 2025-12-12T15:20:52Z https://community.ee.co.uk/t5/Offers-Add-ons/EE-Perk-won-t-send-password-reset/m-p/1588920#M51237 <P>I have sent 3 requests in 3 weeks to reset my password for EE Perks and have never received it, we are due to upgrade soon and want the codes on hand ready. I tried to re register but both work and name say already exist. It’s like going round the houses all the time and you don’t get to speak to anyone anymore if you go in store they say that’s nothing to do with them.</P> Fri, 12 Dec 2025 15:20:52 GMT https://community.ee.co.uk/t5/Offers-Add-ons/EE-Perk-won-t-send-password-reset/m-p/1588920#M51237 HaylesMum 2025-12-12T15:20:52Z https://community.ee.co.uk/t5/Offers-Add-ons/EE-Perk-won-t-send-password-reset/m-p/1589028#M51238 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4913105">@HaylesMum</a></SPAN>,<BR /><BR />I have sent you a<A href="https://community.ee.co.uk/t5/notes/privatenotespage" target="_blank"> private message</A> to try and help with your perk account.<BR /><BR />Alex</P> Sat, 13 Dec 2025 10:10:25 GMT https://community.ee.co.uk/t5/Offers-Add-ons/EE-Perk-won-t-send-password-reset/m-p/1589028#M51238 Alex_H 2025-12-13T10:10:25Z