topic Re: Re: Order additional sim - not eligible! in Offers & Add-ons

Re: Order additional sim - not eligible!

DamianoCamino — Mon, 08 Dec 2025 00:01:52 GMT

Did you get your additional SIM after your first bill?

Many thanks.

Re: Re: Order additional sim - not eligible!

Debbie_G — Mon, 08 Dec 2025 09:02:48 GMT

Hi @DamianoCamino.

Thanks for coming to the community.

How can we help you today?

Debbie

Re: Re: Order additional sim - not eligible!

DamianoCamino — Tue, 09 Dec 2025 13:01:22 GMT

I have just joined EE on a Full Works plan SIM only.

I would like to add another SIM only plan for my wife. As of yet I am
unable to do this. I get the message:

You're unable to add another product to your account at this time.

I have not yet paid my first bill. Would you know if this is normal and how
long it takes to be able to add another SIM only plan?

Many thanks in advance.

Re: Re: Order additional sim - not eligible!

Ali_A — Tue, 09 Dec 2025 18:57:45 GMT

HI @DamianoCamino

Great to hear you've joined us!

We'd love to have your wife join us too, so you can take advantage of the multi-line discounts.
If you're unable to add an additional line just yet, you can try again in 3 months 😊

Ali