topic Re: Re: Black Friday mobile deals from the UK's best network in Offers & Add-ons

Re: Black Friday mobile deals from the UK's best network

Danielle-45 — Sat, 06 Dec 2025 21:29:29 GMT

Hi,

I upgraded to the iPhone 16e but I’m not sure how to purchase the £1 AirPods?

thanks

Re: Re: Black Friday mobile deals from the UK's best network

Michael_D — Mon, 08 Dec 2025 08:43:32 GMT

Hi @Danielle-45

Welcome to the community.

If you purchased the iPhone 16e between 25th November and 4th December you'll be able to claim the Airpods 4 for £1.

You'll get a text and email containing a voucher code and instructions on how to get them 14-30 days after purchase.

Michael

Re: Re: Black Friday mobile deals from the UK's best network

Dm871 — Fri, 23 Jan 2026 12:33:49 GMT

What happens if you still haven’t received the voucher or text? Deadline to claim is 30th January and I haven’t received mine yet

Re: Re: Black Friday mobile deals from the UK's best network

Rach_H — Fri, 23 Jan 2026 17:57:53 GMT

Hi @Dm871,

Welcome to the Community!

I'd recommend reaching out to our team if you've not yet received your text or email, and they will be able to get this sorted for you.

Rach

Re: Re: Black Friday mobile deals from the UK's best network

Dm871 — Thu, 05 Feb 2026 10:37:11 GMT

Reached out and was originally told I was not eligible for my purchase made on the 28th November 2025 as you hadn’t switched the number on until the 5th December 2025.

After clarifying the eligibility, he said I was eligible and I would receive my code by 28th January 2026 and I would receive a call on the 29th January 2026. Neither of these happened.

We took this contract out based on the deal as we could have used another provider for less. I hope you wil be cancelling the contract without penalty due to mis-selling this.

Re: Re: Black Friday mobile deals from the UK's best network

Ritu_D — Thu, 05 Feb 2026 10:55:38 GMT

Good morning @Dm871

Thanks for getting back in touch here on the community.

As you have already spoken with our guides and the issue is still not resolved, you can Make a Complaint online.

Thanks

Ritu