topic Re: Cannot Activate TNT Sports in Offers & Add-ons

Cannot Activate TNT Sports

JHamilton97 — Sat, 16 Sep 2023 12:23:16 GMT

Hi,

I have tried activating my TNT sports account as my inclusive extra but I am receiving a "Technical Difficulties" error when I enter my mobile number and the PIN code sent to my mobile.

I have tried both using my mobile and a laptop browser to no avail. Can't ring customer support as there is always a 45 min - 1 hour wait time to not get a response anyway. I was previously a BT sports subscription holder as my inclusive extra with my previous contract but also receive an error when trying to activate an EE subscription through the TNT sports website.

Any advice would be greatly appreciated 👍

Re: Cannot Activate TNT Sports

Kennywenny1982 — Sat, 16 Sep 2023 12:37:51 GMT

I have the same issue, not getting anywhere at all with it, I spoke to technical support and it’s now my issue to sort with discovery+ or tnt, how does it become my problem?

Re: Cannot Activate TNT Sports

James_B — Sat, 16 Sep 2023 14:19:08 GMT

Hi @JHamilton97,

Welcome to the EE Community. 🙂

Please can you clear your web browsers cookies and cache and try to activate your subscription again?

Thanks

James

Re: Cannot Activate TNT Sports

ribarnettuk — Sat, 16 Sep 2023 15:28:23 GMT

I'm having the same issues and EE's help and support is nonexistent

Re: Cannot Activate TNT Sports

GARETH_25 — Sat, 16 Sep 2023 19:31:08 GMT

Thats the issue im having keep getting told contact bt but im not a bt customer im a ee. I was on a hold with ee trying to sort it but gave up after over 1 hour on queue

Re: Cannot Activate TNT Sports

Kennywenny1982 — Sat, 16 Sep 2023 20:02:23 GMT

I have been told today that i should be grateful as that package is free! I am paying for that package! I had to tell the guy that it wasn’t free, I am paying for it! I can’t seem to be able to talk to someone that understands, I rang 3 times just to see if I could talk to someone I could understand properly, that’s not a critical or horrible thing to say, whenever I’ve spoke to someone before I’ve always spoke to a Geordie and have always had 100% help, suddenly I can’t get any help at all, I’ve just reset everything as I don’t know what else to do, I asked to get put through to sales today as they said they were the only people that could take my media package off, I asked to take it off as the only reason I wanted it was because of bt sport or tnt it now is, if I can’t have it I don’t want the package.

Re: Cannot Activate TNT Sports

Kennywenny1982 — Sat, 16 Sep 2023 20:06:50 GMT

I’m resetting everything now as you and your tech support have been if no help, never had any issues with ee, but today I’ve spoken to 3 people that don’t speak very good English, I struggled to understand what they said, just to add never had this before, I then got told I should be grateful as this tnt sport extra was free, it was a free service! It is not free! I am paying for it! There are a lot of complaints about this, im not an idiot, I can read what people are saying so I don’t appreciate not being able to talk to someone I can understand and being told it’s free and I should be grateful!

Re: Cannot Activate TNT Sports

Kennywenny1982 — Sat, 16 Sep 2023 20:30:32 GMT

Just to add when I changed over from Apple Music to tnt like I did last season I got the message below, I never received a message and this is something else ee aren’t recognising , so I’ve started the process again tonight, the same message has popped up again so I screen shotted it, so no message last time, see what happens this time,

Re: Cannot Activate TNT Sports

DebbbieFairish — Tue, 19 Sep 2023 15:45:35 GMT

I'm the same been on the phone to

Sky ee and even bt

Can't help useless all of them . I spent nearly 2 hrs 45 min . And still can't connect

Re: Cannot Activate TNT Sports

JemSum — Thu, 21 Sep 2023 13:29:55 GMT

I’m in the same boat too it’s so frustrating & if it is an inclusive extra I now can’t change until 20th October, so stuck with nothing

Re: Cannot Activate TNT Sports

Katie_B — Thu, 21 Sep 2023 14:42:15 GMT

Hi @JemSum.

Welcome to the community.

Have you been able to speak with our customer care team regarding this?

Katie

Re: Cannot Activate TNT Sports

DebbbieFairish — Thu, 21 Sep 2023 14:42:42 GMT

I have been on the phone to ee for over 3 days on and off trying everything . Your information today on the phone was to de- activate discovery. I tried then had to phone ee again how the hell can I do it there is no option to de activate . Ohh but there is please tell me . Get intouch with discovery and ask them . What a load of rubbish . I have now been informed my tnt account that ee told me to make again in another email address has been blocked . 🚫 I give up still waiting for a call back from Monday from EE

Re: Cannot Activate TNT Sports

JemSum — Thu, 21 Sep 2023 15:32:24 GMT

Yes, I’ve spoken to two different colleagues that told me unfortunately there was technical issues and to wait it out and try again later

Re: Cannot Activate TNT Sports

RLENG — Mon, 02 Oct 2023 19:10:14 GMT

I’m experiencing the same problem. EE needs to fix it or I’ll be cancelling my contract.

Re: Cannot Activate TNT Sports

Katie_B — Tue, 03 Oct 2023 06:45:19 GMT

Good morning @RLENG.

Welcome to the community.

Did you previously have BT Sport and have a BT ID?

What link are you using to try activate your discovery+ account?

Speak soon,

Katie

Re: Cannot Activate TNT Sports

RLENG — Tue, 03 Oct 2023 07:18:59 GMT

Hi,

No, I was not a customer of BT Sports previously. I started this contract
in September this year, and this is an added inclusive extra. To sign up, I
followed the advice provided by EE by registering at ee.co.uk/TNTSports.
When I try to do this, however, I have been met with a message that there
are technical difficulties and I should try again later. I’ve done this
multiple times over the last few weeks but with the same result.

Best,

R

Sent from Gmail Mobile

Re: Cannot Activate TNT Sports

Katie_B — Tue, 03 Oct 2023 07:26:49 GMT

Thanks for getting back to me @RLENG.

I am sorry to hear this.

When you are setting up your TNT Sports subscription you should be able to click activate then you should be taken to discovery+ to complete your registration.

If you are still seeing this error please give us a call on 150 and our technical care team will be happy to help.

Katie

Re: Cannot Activate TNT Sports

Navaho1206 — Tue, 16 Apr 2024 20:28:51 GMT

This issue is not resolved

Re: Cannot Activate TNT Sports

Christopher_G — Wed, 17 Apr 2024 06:42:20 GMT

Hi @Navaho1206

Could you explain what problem you're having please? If it's activating TNT Sports, have you had this with us before, or BT Sport?

Chris

Re: Cannot Activate TNT Sports

Navaho1206 — Wed, 17 Apr 2024 13:30:06 GMT

I’m having the sam problem that is in this thread. Trying to activate TNT, sends me a pin and I submit to get the “technical difficulties” error.

at one time I did have a bt sport account and have tried to obtain my credentials but have not succeeded- please help