topic Regarding product claim in Offers & Add-ons

Regarding product claim

dax4 — Wed, 03 Dec 2025 17:33:17 GMT

Hello,
I recently purchased the Galaxy S25 Ultra during the Black Friday offer and started the claim process for the promotional Galaxy Tab. I filled out all the required details, but I am unable to complete the claim because the form asks for an image of the delivery package showing the product details.

The problem is that my delivery package did not include any label or sticker displaying the product details that the form is requesting. Because of this, I cannot upload the required image.

Could you please advise how I can proceed with my claim, or let me know if there is an alternative document or image I can upload instead (such as the invoice, order confirmation, or the box itself)?

Thank you for your help.

Re: Regarding product claim

XRaySpeX — Wed, 03 Dec 2025 17:41:10 GMT

Why not provide images of the packing show labels & of the Galaxy S25 box itself?

Re: Regarding product claim

dax4 — Wed, 03 Dec 2025 18:34:35 GMT

I did provided the images of package. But, it doesn't contain name of the product and price on it, it delivered by DPD.

Re: Regarding product claim

Michael_D — Thu, 04 Dec 2025 09:11:50 GMT

Hi @dax4

I've just a look at the claim form and you can just upload a document showing a proof of purchase. This would normally be a confirmation email you've received from us, a receipt (if purchased in store) or the delivery note that is in the packaging.

If you don't have any of that documentation, give our customer service guides a call and they can get a proof of purchase document emailed over to you.

Michael

Re: Regarding product claim

Laura406 — Wed, 10 Dec 2025 11:37:37 GMT

Do you have the link to the claim form ?

Re: Regarding product claim

Ali_A — Wed, 10 Dec 2025 13:38:31 GMT

Hi @Laura406

Purchase a qualifying Samsung Galaxy S25 Ultra from EE between 25 November 2025 - 4 December 2025 and you can claim a Galaxy Tab S10 Lite in Grey.
Claims must be submitted here within 30 days of the purchase date.
Full Terms apply.

Hope this helps!

Ali