topic EE perk code not generating in Offers & Add-ons

EE perk code not generating

Gailjo — Mon, 01 Dec 2025 14:22:39 GMT

I am having ongoing issues when trying to retrieve a new perk discount code and getting message saying unable to retrieve code at this time. My current code runs out in a month and I am needing to upgrade anyway but unable to do this with a code. I have spoken with 4 separate people in customer services and no one has been able to resolve this. Can you please help.

Re: EE perk code not generating

Debbie_G — Mon, 01 Dec 2025 16:38:27 GMT

Hi @Gailjo.

Welcome to the community.

I've sent you a private message to help you with this.

Debbie

Re: EE perk code not generating

Damhoo14 — Mon, 01 Dec 2025 19:33:05 GMT

From my experience it was the same. The way we solved it was speaking to complaints department and getting a complaint manager. With them we were able to delete my account, and then create a new account using same details and that fixed it quickly.