topic Re: In app discount code not working in Offers & Add-ons

In app discount code not working

photopoppet59 — Sat, 29 Nov 2025 10:42:50 GMT

In my iPhone 14 app only( ios26.1) there is a promo for Beats headphones extra £20 off on few models with a code EEREWARD20. Currently Powerbeats pro 2 is advertised for £159 and after discount £139. However, applying code gives error, The item in basket is not eligible.

had a chat with customer care, which was useless asking me to go to the shop.

https://community.ee.co.uk/t5/Blog/Black-Friday-Tech-Deal-Beats-Studio-Pro-for-less-in-the-EE-app/ba-p/1586052

Why are they advertising when it doesn’t work and customer care also don’t care. Asking to make a trip to the shop !!

Re: In app discount code not working

photopoppet59 — Sat, 29 Nov 2025 18:18:58 GMT

The code doesn’t work for Powerbeats pro 2 , only for studio pro. Customer care doesn’t help, who diverted me to go to shop. Shop said they can’t do any discounts for online tech items since January.

so a bluff from EE marketing and no help all all.

Re: In app discount code not working

photopoppet59 — Sun, 30 Nov 2025 08:06:35 GMT

Raised a second complaint as no one can figure out why EE is bluffing their voucher codes/ reward voucher discount in app. My initial complaint was closed within an hour without any acknoledgement.

Ref: 2******

[Mod Edit: Please don't post personally identifiable information on the public forums. Thanks]

Re: In app discount code not working

Lesley_W — Sun, 30 Nov 2025 11:58:50 GMT

Hi @photopoppet59

Thanks for coming to our community.

I appreciate you flagging this, I have asked our team to look into this and will let you know when I have an update.

Lesley

Re: In app discount code not working

Lesley_W — Sun, 30 Nov 2025 14:36:31 GMT

Hi @photopoppet59

I've sent you a private message to your community inbox.

Lesley

Re: In app discount code not working

photopoppet59 — Sun, 30 Nov 2025 19:02:07 GMT

Thanks for resolving this and the code. I have placed my order.

Re: In app discount code not working

IdiosyncraticRo — Tue, 02 Dec 2025 01:07:29 GMT

Hi Lesley W,

I've had the same problem with my order, would it be possible to get some help too please?

Thank you

Re: In app discount code not working

Lesley_W — Tue, 02 Dec 2025 09:56:12 GMT

Hi @IdiosyncraticRo

Are you getting the same error as above or a different one?

Which product were you trying to purchase?

Thanks

Lesley

Re: In app discount code not working

IdiosyncraticRo — Tue, 02 Dec 2025 13:35:41 GMT

Thanks for the quick response Lesley.

Same problem, yes. And same product (tried in black and sand).

Re: In app discount code not working

Lesley_W — Tue, 02 Dec 2025 16:52:32 GMT

Thanks for confirming that @IdiosyncraticRo

I've sent you a private message.

Lesley