topic Re: EE Perks codes not working in Offers & Add-ons

EE Perks codes not working

Gazwhereuat — Tue, 24 Sep 2024 12:14:10 GMT

I am generating new discount codes via perk.ee.co.uk and all perks at work and the EE site won't accept any of them.

I have tried it on different contracts and via different devices and browsers (it's not the cookies), colleagues have also tried and it wont work for them either. We have also tried when upgrading and as well as requesting a new line.

Why isn't the EE site accepting discount codes currently? We have been in a shop and they said the codes can only be used online so I am stuck.

Re: EE Perks codes not working

Alex_H — Tue, 24 Sep 2024 15:47:13 GMT

Hi @Gazwhereuat,

Welcome to the EE Community

Are the plans you are selecting Flex pay plans, with the separate device and airtime plan? Do the plans have any type of discount on them already?

I know you mentioned trying to upgrade and add a line to your account, but if you log out and just try to join as a new customer is the code being recognised in the Got a voucher? section of the basket?

To confirm you can redeem the perk discount on eligible plans when taking the contract over the phone or in store also so I am sorry that was not the case when you visited.

Alex

Re: EE Perks codes not working

Gazwhereuat — Tue, 24 Sep 2024 16:57:45 GMT

Hi Alex,
Thanks for your reply.

Im selecting a 'Unlimited Full Works' 24 months plan, but iI have tried a few. I was trying to upgrade not add a new line.

A friend has also tried as a new customer and ordering a new sim only contract and it wont accept their codes either.

Gary

Re: EE Perks codes not working

Alex_H — Tue, 24 Sep 2024 17:29:19 GMT

@Gazwhereuat Thanks for confirming. If you would like you can send me a private message with your perk code and I can check to confirm it is showing as a valid code in our system to confirm there are no problems there.

Alex

Re: EE Perks codes not working

Gazwhereuat — Tue, 24 Sep 2024 19:46:56 GMT

@Alex_H If you could check my created codes and one of my friends that would be great thank you. I can’t see how to private message you though?

Re: EE Perks codes not working

Ali_A — Wed, 25 Sep 2024 10:33:03 GMT

Hi @Gazwhereuat

You can access your inbox by clicking the envelope icon at the top right by your profile icon. Or check your inbox here.

Thanks

Ali

Re: EE Perks codes not working

Jabutler22 — Tue, 29 Oct 2024 11:33:12 GMT

I’m also having this issue. I work for a local authority and we get 20% off but my code isn’t working.

Re: EE Perks codes not working

Katie_B — Tue, 29 Oct 2024 15:02:43 GMT

Hi @Jabutler22.

Welcome to the community.

Do you seen an error message when using your code?

Are you selecting a plan that is already discounted?

Katie

Re: EE Perks codes not working

Jabutler22 — Tue, 29 Oct 2024 18:58:55 GMT

There was no error message it just didn't apply.

Thanks

Re: EE Perks codes not working

Jabutler22 — Tue, 29 Oct 2024 19:20:14 GMT

I'm getting this message ' Code entered is not applicable with this data plan. Please beware that certain codes aren't applicable if discounts are already applied'. Ive tried this with about 6 different phones and selected different plans each time.

Re: EE Perks codes not working

Katie_B — Wed, 30 Oct 2024 08:57:54 GMT

Thanks for confirming @Jabutler22.

Is this an upgrade or an additional line?

Does 10% multiline discount show in your plan breakdown once in your basket?

Katie

Re: EE Perks codes not working

Jabutler22 — Wed, 30 Oct 2024 10:52:51 GMT

It’s an upgrade and no I don’t have 10% multi line discount showing up.

thanks

james

Re: EE Perks codes not working

Katie_B — Wed, 30 Oct 2024 10:54:38 GMT

What device are you looking to upgrade to @Jabutler22?

Katie

Re: EE Perks codes not working

Jabutler22 — Wed, 30 Oct 2024 10:55:21 GMT

iPhone 16

Re: EE Perks codes not working

Katie_B — Thu, 31 Oct 2024 15:18:28 GMT

Hi @Jabutler22.

Thanks for getting back to me.

I am unsure why your code is not being accepted.

I'd recommend getting in touch so our customer care team can look into this for you.

Katie

Re: EE Perks codes not working

dryasirmuhammad — Sun, 29 Dec 2024 02:53:34 GMT

Hi.

I have 2 phones from EE. In one of the number perk code is shown in add on however for my 2nd no I called in 2 days back to get my perk code added on my 2nd no too however it is not shown in add on of that no. Can anyone help?

Re: EE Perks codes not working

Ali_A — Sun, 29 Dec 2024 10:17:42 GMT

Hi @dryasirmuhammad

You'll need to get back in contact with Customer Service team who can have a look into that for you.

We don't have access to accounts here in the Community forums I'm afraid.

Ali

Re: EE Perks codes not working

JordyRicho — Fri, 21 Feb 2025 21:32:49 GMT

How did you fix it ? I have just been given a code and I'm trying to get the Samsung s25 and it does not work

Re: EE Perks codes not working

dryasirmuhammad — Fri, 21 Feb 2025 22:04:43 GMT

Hey. I CALLED helpline and got it done.

KR

Re: EE Perks codes not working

Mahwashy — Thu, 06 Mar 2025 15:46:21 GMT

Hi there

I am having the same issue currently. I have tried two different codes and neither are working. I've used them in previous years and they've worked fine.