topic Re: What can i do? in Offers & Add-ons

What can i do?

Cullen3 — Sat, 22 Nov 2025 23:15:52 GMT

Got a new phone through ee and have an add on for xbox games pass ultimate. However in my confusion trying to FIND it i must of picked it again somehow. Now I have to games pass ultimate twice. Fortunately I need to activate the second one. 1. How am I able to do that when it won't allow me to remove it 2. How can I like the original add on to my console as I've not been provided with a code.

Re: What can i do?

Debbie_G — Sun, 23 Nov 2025 12:44:00 GMT

Hi @Cullen3.

Welcome to the community.

I’m sorry to hear you’ve accidentally added the Xbox Game Pass Ultimate add-on twice and haven’t been able to remove one of them.

Please get in touch with our team, they’ll help remove the extra add-on and support with the activation of your Game Pass.

Debbie