topic Re: Asus Chromebook pixel10 pro in Offers & Add-ons

Asus Chromebook pixel10 pro

dannunes — Thu, 13 Nov 2025 20:52:22 GMT

Very misleading promotion and disappointed with EE to be running such thing.

Got told if we upgraded our 2 phones we could claim 2 free Chromebooks but at no point did we get told there was a limited amount. Waited the 14 days but then wouldn't let me claim saying the time wasn't up, next day try and claim only to be told promotion has closed due to all the Chromebooks being rewarded.

This feels like I have been mis-sold a phone as I probably wouldn't of upgraded to a Google as I normally have Samsung phones and claimed many free items with Samsung with no issues.

I feel like this promotion is to get you to buy a Google phone with the promise of a free Chromebook.

Extremely disappointed especially as I have 4 phones with EE and just moved my broadband over to them.

Re: Asus Chromebook pixel10 pro

mattpenfold — Sat, 08 Nov 2025 00:19:45 GMT

Why is EE involved with the fraudulent offer of an ASUS Chromebook when purchasing a supposedly eligible Google phone?

Re: Asus Chromebook pixel10 pro

Northerner — Sat, 08 Nov 2025 09:11:28 GMT

Hi @mattpenfold

You mean this offer which ended in October: https://ee.co.uk/help/mobile/gifts-with-purchases/asus-chromebook-flip-with-google-pixel

https://reward-promos.com/reward/eeoctobergift/en-GB

What is your issue.

I would be careful with the words you use as well.

Thanks

Re: Asus Chromebook pixel10 pro

LeBrie — Thu, 13 Nov 2025 10:31:57 GMT

Bought phone exactly 14 days ago which qualifies for free laptop claim offer after the 14 day cooling off expiry.

I logged onto the claim page yesterday day 13 and it was available to complete, logged on this morning day 14 and guess what, offer expired as all laptops claimed.

Just wondering, am I just unlucky or has anyone else experienced this?

My EE broadband expires in 4 days & Im now inclined to go elsewhere after this experience

Re: Asus Chromebook pixel10 pro

LeBrie — Thu, 13 Nov 2025 12:00:30 GMT

Has anyone successfully claimed the Chromebook?

Re: Asus Chromebook pixel10 pro

garybs29 — Thu, 13 Nov 2025 13:37:35 GMT

You'd have to check the t&c's or ask Google as the offer was with them & nothing to do with your EE broadband anyway so don't know why you're blaming EE

Re: Asus Chromebook pixel10 pro

Michael_D — Thu, 13 Nov 2025 13:49:52 GMT

Hi @LeBrie

Welcome to the community.

This was an offer that was run and to be claimed through Google rather than EE.

Looking at the offer terms, it does state that there was a limited amount of Chromebook units available.

With it not being an offer run by EE, we'd not be able to help to offer anything else.

Michael

Re: Asus Chromebook pixel10 pro

Aaaron — Thu, 13 Nov 2025 15:10:44 GMT

Just about to claim the Chromebook after the 14 days, and apparently there was a limit on how many Chromebooks were available? This was never said when ordering the phone? Asked EE chat when ordering the phone and was told I had to wait 14 days. If I was never able to have the choice to claim, I feel as though this was miscommunicated or even potentially mid-sold to me. Only went ahead last month because of the offer. Can anyone help? Buds have been claimed today with no issues.

Re: Asus Chromebook pixel10 pro

LeBrie — Thu, 13 Nov 2025 15:28:50 GMT

Thanks Michael, I didnt appreciate it was a google offer and not EE, disappointing timing but hey ho.

Re: Asus Chromebook pixel10 pro

Lesley_W — Thu, 13 Nov 2025 18:22:09 GMT

Hi @Aaaron

I understand your disappointment that you have missed out. This offer was not ran by EE, but looking at the offer terms, it does state that there was a limited amount of Chromebook units available.

Lesley

Re: Asus Chromebook pixel10 pro

dannunes — Thu, 13 Nov 2025 20:15:53 GMT

No extremely disappointed as I got told we would recieve the chromebook and buds when we upgraded our phones, so i upgraded both mine and my sons from Samsung to Google pixel pro10, tried to claim yesterday after the 14 days but wouldn't let me so tried again today to be told promotion has closed due to all chromebooks being rewarded. This feels like ive been mis-sold a phone as I normally upgrade to Samsung and get something free but went with Google due to this promotion and at no point did they tell me there was a limit of how many where available. Really not happy as my boy was looking forward to a new chromebook.....

Re: Asus Chromebook pixel10 pro

dannunes — Thu, 13 Nov 2025 20:19:38 GMT

Same, I upgraded 2 phones and got told would recieve the chromebook and buds only to be told today the promotion has been closed. At no point did they say there was a limit. I feel like I have been mis-sold a phone as I wouldn't of upgraded to this phone if it werent for the promotion. I will be looking to take this matter further.

Re: Asus Chromebook pixel10 pro

Chris_B — Thu, 13 Nov 2025 21:17:21 GMT

@dannunes Free gifts are always while stocks last. And as the promotion was from google not EE EE isn’t responsible. You can take this where ever you like it’s a limited time promotion while stocks last. Not reading the T&Cs of any promotion is down to you. You haven’t been mis sold anything you got the phone you wanted as that was what was sold to you. A free gift isn’t an item sold to you.

Re: Asus Chromebook pixel10 pro

Northerner — Fri, 14 Nov 2025 08:29:53 GMT

Hi @dannunes

The promotion might be closed but still eligible to customers who purchased during the window subject to stock.

Have you checked.

Thanks

Re: Asus Chromebook pixel10 pro

Lg03 — Fri, 14 Nov 2025 17:25:38 GMT

Thing is most people don't look at the t&c i didn't either and renewed my contract for another 3 years thinking I was in line for earbuds and a tablet waited the 14 days and on claim was told it had been closed but you supposedly had up to sometime in December to make the claim. My opinion is it's false advertising. There also was an issue with my order as it didn't go through properly at an earlier date which might have given me enough time to claim. This was EEs error i do have an email stating my new phone order contract had been received at an earlier date but phone wasn't sent out. Think I'll be changing to another network when contract is up but it's a hell of a wait.....

Re: Asus Chromebook pixel10 pro

Lg03 — Fri, 14 Nov 2025 17:29:36 GMT

As a company your happy enough to spread over your pages these offers when purchasing new contracts just a scam

Re: Asus Chromebook pixel10 pro

Katie_B — Fri, 14 Nov 2025 18:02:46 GMT

Hi @Lg03.

Welcome to the community.

I am sorry to hear this has happened.

What device did you purchase?

Have you been able to open a complaint?

Speak soon,

Katie

Re: Asus Chromebook pixel10 pro

joedsa — Fri, 14 Nov 2025 18:09:18 GMT

hi just received an email too that im not eligible to claim as it has now been reached up to 2800 rewards. im disappointed with their promotion.

Re: Asus Chromebook pixel10 pro

joedsa — Fri, 14 Nov 2025 18:22:35 GMT

EE should removed that promotion so that people will not tempt to buy that phone. i.ve been with EE for more than 15 years straight. so disappointed with EE.

Re: Asus Chromebook pixel10 pro

LeBrie — Fri, 14 Nov 2025 18:26:37 GMT

waited the 14 days and on claim was told it had been closed but you supposedly had up to sometime in December to make the claim....

Exactly the same as my experience Lg03, Google's get out is offer limited to 2,810 units, it was 'available' on day 13 but not the valid day 14 to claim