topic Re: EE nhs perk code not working in Offers & Add-ons

EE nhs perk code not working

Johnacrosby — Sun, 16 Nov 2025 14:30:22 GMT

I have generate 3 perk codes for nhs. None are working on my update for a flex pay 24 month contract. There are no other discounts added. I have tried pasting and typing it in on mobile and desktop. Call centre were unable to say why not working. I have been advised to go to the store. Could anyone assist before I do this? Thanks

Re: EE nhs perk code not working

Leanne_T — Mon, 17 Nov 2025 09:01:56 GMT

Hi there @Johnacrosby

Thanks for coming to the community.

Are you now out of contract? Can you attach a screenshot of the plan you have selected with all personal details removed?

Thanks 🙂

Leanne.

Re: EE nhs perk code not working

Johnacrosby — Mon, 17 Nov 2025 09:16:34 GMT

Out of contract, new one nothing special

thanks for helping!

john

Re: EE nhs perk code not working

Leanne_T — Tue, 18 Nov 2025 08:10:51 GMT

Thanks for coming back to me @Johnacrosby

If this is not working for you online, I would advise calling us again on 150, and the team can get the code looked into and check if the plan is discounted already.

Leanne.

Re: EE nhs perk code not working

Johnacrosby — Mon, 17 Nov 2025 20:33:16 GMT

Managed to work it through over phone with discount added on once phone arrives. Thanks for the help

Re: EE nhs perk code not working

Linzi_H — Tue, 18 Nov 2025 08:10:31 GMT

Thanks for letting us know the team has managed to get this resolved for you @Johnacrosby

Linzi 😊