topic Re: EE Perks in Offers & Add-ons

EE Perks

Laura5513 — Wed, 12 Nov 2025 09:10:27 GMT

I am trying to log into my perks account to get the discount to upgrade and I keep getting the message that my account has been deactivated as I have not validated it on time when I am doing it right away! I spoke with someone last week who passed me from pillar to post and said someone would contact me which hasn’t happened! Can someone please help so I can get my discounted upgrade please?

Re: EE Perks

Laura5513 — Wed, 12 Nov 2025 09:11:12 GMT

Re: EE Perks

Linzi_H — Wed, 12 Nov 2025 10:31:21 GMT

Hi @Laura5513

Welcome to the Community.

I'm really sorry that our team hasn't been back in touch about your Perk account, and I'd love to help.

I'll send over a Private Message so I can take a few details.

Linzi

Re: EE Perks

Laura5513 — Wed, 12 Nov 2025 10:43:35 GMT

Thanks, I haven't received a private message

Re: EE Perks

Toni_adams1991 — Fri, 14 Nov 2025 10:31:11 GMT

I am getting the same problem

Re: EE Perks

Debbie_G — Fri, 14 Nov 2025 12:03:22 GMT

Hi @Toni_adams1991.

Thanks for coming to the community.

I've sent you a Private Message to help you further.

Debbie