topic Unable to obtain EE Perk code in Offers & Add-ons

Unable to obtain EE Perk code

DG64SR — Mon, 20 Oct 2025 20:18:32 GMT

Hi, I am trying to obtain a perk code to upgrade my phone. I have used this before but although I can log in, I get an error message to say I cannot obtain a code at this time. I have been an EE customer for many years but if I cannot obtain the 20% NHS discount I will go to another provider whose discount will mean it’s cheaper to go elsewhere. My current contract ends in early November. Can anyone help please?

Re: Unable to obtain EE Perk code

Ali_A — Tue, 21 Oct 2025 07:25:59 GMT

Hi @DG64SR

I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

Re: Unable to obtain EE Perk code

Nina978 — Sun, 16 Nov 2025 07:17:32 GMT

Hello

I have been trying now for a month to get a new code from my ee perks and comes up with an error.

Can you please help

Thank you

Nina

Re: Unable to obtain EE Perk code

Alex_H — Sun, 16 Nov 2025 12:19:38 GMT

Hi @Nina978,

Welcome to the EE Community

I have sent you a private message to help with your perk account.

Alex