topic EE Perks account deactivated in Offers & Add-ons

EE Perks account deactivated

SusieR1 — Sat, 18 Oct 2025 14:09:06 GMT

Hi,

I work for the NHS and am trying to use the discount. I have tried to login into the Perks account but am getting a message which says

ACCOUNT DEACTIVATED

Your account has been deactivated as your registration was not completed within the allowed time frame.

I have been to a shop who said they couldn’t help and I should call 150. I have called 150 and they have said they can’t help either and I should post on this forum to have this issue resolved.

I am trying to upgrade my phone today. Is anyone able to help please?

Re: EE Perks account deactivated

Michael_D — Sun, 19 Oct 2025 08:32:12 GMT

Hi @SusieR1

Welcome to the community.

I've sent you over a private message to take some details to help with this.

Michael

Re: EE Perks account deactivated

Gareth112 — Tue, 21 Oct 2025 08:19:47 GMT

Hi,

I have the same problem. I spoken to a EE Guide who could not help.

Re: EE Perks account deactivated

Michael_D — Tue, 21 Oct 2025 10:25:50 GMT

Hi @Gareth112

Welcome to the community.

I'm sorry you weren't able to get this sorted over the phone.

I've sent you over a private message to take some details to help to get you access to Perk again.

Michael

Re: EE Perks account deactivated

AliEadie — Tue, 27 Jan 2026 18:52:14 GMT

Hi,

I am having the exact same issue. How do I resolve this?

Re: EE Perks account deactivated

Debbie_G — Wed, 28 Jan 2026 08:57:20 GMT

Hi @AliEadie.

Thanks for coming to the community.

I've sent you a private message to help further with this.

Debbie

Re: EE Perks account deactivated

Tony286 — Mon, 23 Feb 2026 16:29:18 GMT

Hi Debbie, I am having the same problem as above. Can you help me with this please?

Re: EE Perks account deactivated

Debbie_G — Mon, 23 Feb 2026 17:32:14 GMT

Hi @Tony286.

Welcome to the community.

I've sent you a private message to help further.

Debbie