topic Re: Upgrade scams in Offers & Add-ons

Upgrade scams

NickG78 — Mon, 13 Oct 2025 12:21:45 GMT

I have upgraded my contract and also have a second contract I have come to cancel the first contract an been told even though it ended months ago I can’t cancel it unless I pay the charge for the tech add on which was a Nintendo switch that was apparently free as part of the deal, but what they neglected to mention was that they were charging a £15 add on fee per month for 36 months for the NS which means I pretty much paid for it as a the add on fee wasn’t for any subscription, however the £15 is for 36 months meaning I have to pay £180 to end it early as they won’t move it to my other contract or continue paying for a phone I have already paid off! The second contract I took out in between this came with a free watch which I am paying £20 a month to be able to make calls through, I didn’t ask for the watch contract either and wasn’t made aware of it until it appeared on my bill! When are EE going to stop scamming people and act like a genuine company and why are they still getting away with it????

Re: Upgrade scams

NickG78 — Mon, 13 Oct 2025 12:40:03 GMT

We’ve since worked out that the Nintendo was on a 24 month contract but it was attached to the oldest contact on my account not the one it was taken out with, it should have been attached to my daughters contact that ends at the same time as the add on so another scam to make me keep my contracts longer!

Re: Upgrade scams

Chris_B — Mon, 13 Oct 2025 13:01:27 GMT

@NickG78 So you didnt look at your account to see what the line it was added on too. Its listed on the account under add-ons for that line, you could have looked at this when you got the add to plan item and called customer support to get it changed. And I don’t remember EE giving any free game consoles with any tariff. Free items come from the manufacturer and you have to claim them, Nintendo are not going to give away game consoles for free because you took out a contract with EE, sounds like you agreed to a add on plan item and go charged accordingly to that add to plan item.

Re: Upgrade scams

bristolian — Mon, 13 Oct 2025 14:20:13 GMT

@NickG78 wrote:
We’ve since worked out that the Nintendo was on a 24 month contract but it was attached to the oldest contact on my account not the one it was taken out with

How many months have elapsed between the Nintendo being taken out, and now? There seems to be some discrepancy between 24 & 36 month terms in your description, but surely it's immaterial which line it's attached to - providing the minimum/repayment term has been served?

I don't have any direct experience of "add-to-bill", but would expect each bill to show which line a particular add-on is attached to - providing opportunity to query any discrepancies.