topic Re: Cannot cancel 250ROW add on! in Offers & Add-ons

Cannot cancel 250ROW add on!

Stargazer1969 — Fri, 22 Nov 2024 21:04:01 GMT

I want to cancel 250ROW add on.

I go into app MOBILE > ADD ONS (then shows active add ons) > SELECT “250 UK to ROW mins & SMS”

I then get the attached page with NO REMOVE BUTTON.

I have even checked the prior page listing all active add ons for a select and delete option or “edit” but there’s nothing all you can do is select and add on which opens to the above page.

if I look at another add on there ISA REMOVE BUTTON:

EE digital messenger tells me to:.

“Find the add-on in "Currently active add-ons" and then select "Remove".

We'll let you know the date it'll be removed. You can still use the add-on until then.”

IT IS NOT THERE!

150 call wait is currently 2 HOURS! What a joke.
Sneaky that they tell you on the initial SMS that you can cancel any time, then has a link which just takes you to the app and the home screen of the app. no imstructions. No replies. Really helpful!

I don’t have hours to spare calling to cancel this. If anyone know ls please help!

Also I’ve tried sending the following to 150 to no avail:

STOP 250ROW

REMOVE 250ROW

CANCEL 250ROW

F$$kers make it so difficult so they can keep taking our money. I AM DONE!!!

THANKS

Re: Cannot cancel 250ROW add on!

Michael_D — Sat, 23 Nov 2024 10:02:29 GMT

Hi @Stargazer1969

I am sorry that the option to remove the add-on is not showing for you in the app.

Have you tried logging in on the EE website to see if the same thing happens or if it lets you remove it from there?

Michael

Re: Cannot cancel 250ROW add on!

Stargazer1969 — Mon, 06 Jan 2025 15:36:57 GMT

Hi, sorry for my late reply on this. I only just remembered after seeing my bill and this add-on still being active. Yes, I have tried on the website and on the EE app for iOS. I just spoke to a very helpful lady at EE who has sorted it and will credit my next bill. Is there a way this can be looked into so it doesn't happen to others wishing to cancel add-ons?

Thanks

Re: Cannot cancel 250ROW add on!

Leanne_T — Mon, 06 Jan 2025 17:59:27 GMT

Hi @Stargazer1969

Thank you for coming back and letting us know this has been sorted for you after calling.

All the best for 2025 🙂

Leanne.

Re: Cannot cancel 250ROW add on!

adventurerok — Fri, 01 Aug 2025 09:12:38 GMT

Please can you sort this out for me as well (same addon 250ROW), I don't have hours to spare calling and its appalling that this still cannot be cancelled in the app 8 months after the issue was reported on this thread!!!

Re: Cannot cancel 250ROW add on!

Peter_W — Fri, 01 Aug 2025 12:50:58 GMT

Good afternoon @adventurerok.

Welcome to the Community.

Whilst I can appreciate your frustration if this isn't resolved, account based issues aren't always generalised, so what's causing an error for one person may be totally different for another.

We don't have direct access to your account via these forums, but if you give us a ring they should be able to remove this right away, and if needs be investigate what is causing your account issues too.

Peter

Re: Cannot cancel 250ROW add on!

Parakhodnik — Tue, 07 Oct 2025 08:36:14 GMT

This is not a solution! Not solved in the slightest.

Re: Cannot cancel 250ROW add on!

bristolian — Tue, 07 Oct 2025 08:39:35 GMT

@Parakhodnik wrote:
This is not a solution! Not solved in the slightest.

Solutions are set by the OP - the person who started this thread.

If you have a different issue, then it's better to start your own thread.

Re: Cannot cancel 250ROW add on!

Ali_A — Tue, 07 Oct 2025 11:05:54 GMT

Hi @Parakhodnik

If you're unable to cancel the bundle through your EE account, please give our Customer Service team a call where a guide will manually remove the bundle for you.

Ali