topic Re: NHS EE Perk in Offers & Add-ons

NHS EE Perk

asifm786 — Fri, 03 Oct 2025 10:25:55 GMT

I am trying to request a new code and getting the following error message?

Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative

Does anyone know what the issue is or how to resolve this please?

Re: NHS EE Perk

asifm786 — Fri, 03 Oct 2025 09:57:06 GMT

I am having the same issue and have revalidated using NHS.net email address but unable to create or get new code?

Re: NHS EE Perk

Michael_D — Fri, 03 Oct 2025 13:23:35 GMT

Hi @asifm786

Welcome to the community.

Have you been able to try clearing the cookies and cache from your browser and trying to login again to generate a code?

If that doesn't work still, can you try another browser or device?

Let me know how that goes.

Michael

Re: NHS EE Perk

Danielp17389 — Mon, 06 Oct 2025 13:28:19 GMT

I have just had this same issue, tried on both safari and google to no avail, can’t even see a contact link to talk to someone to resolve the problem

Re: NHS EE Perk

Danielp17389 — Mon, 06 Oct 2025 15:13:43 GMT

Yea same for Me, have never had this issue before, I got a code on the 29/9/25 and it said that that one day was when it was valid from so I can’t even use that.

Re: NHS EE Perk

Debbie_G — Mon, 06 Oct 2025 17:46:04 GMT

Hi @Danielp17389

Thanks for coming to the community.

I've popped you through a Private Message to help you with this.

Debbie 🙂

Re: NHS EE Perk

Maggiepride — Mon, 02 Feb 2026 21:59:17 GMT

Hello, did anyone find a fix for the “Unable to Retrieve code” message on EE Perks.

I have cleared cookies, reset my account, tried different devices and spoken to EE who say they can’t help and that I should contact the responsible person at the NHS(!).

No help / contact option on EE perks website.

Thanks in advance.

Re: NHS EE Perk

Chris_S — Wed, 04 Feb 2026 12:46:00 GMT

Hi @Maggiepride

Do you get that message when you try to log in, or when you try to generate a new code?

If you like, I can take some details and get your account deleted, then you could re-sign up to see if that helps.

Chris S

Re: NHS EE Perk

SaN145 — Sun, 08 Mar 2026 14:56:38 GMT

I’ve had the same issue too. Can you please help reset my account?

Re: NHS EE Perk

Michael_D — Mon, 09 Mar 2026 08:20:08 GMT

Hi @SaN145

Welcome to the community.

I've sent you a private message to take some details to help with this.

Michael

Re: NHS EE Perk

Dan4197 — Wed, 11 Mar 2026 10:31:52 GMT

Hello, I am also having the same issue and tried all the recommended steps such as different browsers, clearing cookies and cache, disabling and blockers, trying mobile data and WiFi, all to no avail

Re: NHS EE Perk

Leanne_T — Wed, 11 Mar 2026 12:13:59 GMT

Hi @Dan4197

Thanks for coming to the community.

How long ago did you last log into your perk account to create a perk code?

Also, have you recently registered for the perk account?

Speak soon.

Leanne.