topic Re: Can I change inclusive extra before my plan starts? in Offers & Add-ons

Can I change inclusive extra before my plan starts?

Livashton1 — Fri, 26 Sep 2025 18:05:09 GMT

Swapping to a sim deal next month with an inclusive extra but accidentally selected the wrong one - is it possible to change this at all?

Re: Can I change inclusive extra before my plan starts?

Verk — Fri, 26 Sep 2025 19:24:51 GMT

Give customer service a call on 150 and they should be able to sort it for you

Re: Can I change inclusive extra before my plan starts?

Michael_D — Sat, 27 Sep 2025 08:32:48 GMT

Hi @Livashton1

Welcome to the community.

If you are due to change to the new SIM Only plan next month, the team wouldn't be able to change it now.

When the plan takes effect, try to amend the inclusive extra in the EE app and if it doesn't let you, give our customer service guides a call and they'll get it changed over to the correct one for you.

Michael