topic Re: Invoice in Offers & Add-ons

Invoice

Shawn111 — Mon, 12 May 2025 16:52:33 GMT

Hi im having trouble finding my invoice number for the phone I have ordered

Do they make it so hard to find it to stop you claiming the free item ?

Re: Invoice

Northerner — Mon, 12 May 2025 16:58:43 GMT

Hi @Shawn111

Check the documents which came with the device.

Alternatively call EE CS on 150.

Thanks

Re: Invoice

Leanne_T — Tue, 13 May 2025 07:40:53 GMT

Morning @Shawn111

Thanks for coming to the community 🙂

Did you purchase your phone online or in an EE store?

If online, it will be on your delivery note. If in store, it will be on your receipt.

If you need any help with the invoice details, please call us on 150 and the team will be happy to help.

Leanne.

Re: Invoice

Tezza13 — Tue, 02 Sep 2025 15:08:16 GMT

What if you didn't get any paperwork with your phone from in store?

Re: Invoice

Debbie_G — Tue, 02 Sep 2025 17:15:50 GMT

Hi @Tezza13.

Thanks for coming to the Community.

If you didn't receive any paperwork with your phone in the store, please get in touch with our Customer care team. They'll be able to look into this and provide any information you need.

Debbie