topic Re: EE Shop won't allow me to purchase in Offers & Add-ons

EE Shop won't allow me to purchase

Katrogers06 — Mon, 01 Sep 2025 15:42:03 GMT

Tried 3 times to add a Nintendo Switch 2 + Mario Bundle to my plan. The first time after I'd authorised in my online banking the site said something along the lines of the action being currently unavailable and emptied my basket. It hasn't told me anywhere I'm not eligible for the add on so I'm a little confused if its an issue with the website or something

Re: EE Shop won't allow me to purchase

Northerner — Mon, 01 Sep 2025 16:26:36 GMT

Hi @Katrogers06

You are maybe not eligible. Try speaking to EE CS on 150 and they will help or explain why.

Thanks

Re: EE Shop won't allow me to purchase

Chris_B — Mon, 01 Sep 2025 17:38:17 GMT

@Katrogers06 are you within the first 17 months of that contract?

Re: EE Shop won't allow me to purchase

Leanne_T — Tue, 02 Sep 2025 11:58:05 GMT

Hi there @Katrogers06

Thanks for coming to the community.

Our Add to Plan Terms and Conditions page has full details on eligibility for adding an accessory to your pay monthly account. If you would like to check if you are eligible and why this could not be added, please give us a call on 150 and the team will get the account looked into and see if they can help you get the Nintendo Switch 2 ordered 🙂
Thanks.

Leanne.