topic Re: Netflix Premium Inclusive Extra - No Emails or Texts?? in Offers & Add-ons

Netflix Premium Inclusive Extra - No Emails or Texts??

WitchesWhispers — Mon, 04 Aug 2025 05:20:12 GMT

I started a mobile data plan with Netflix Premium as an add-on, And there has been no emails or no texts about it at all..

I've been checking every single day and I'm getting nothing at all..

I don't know how I'm supposed to get these emails/texts??

Only installed my SIM Card two days ago, And Received it 4 days ago, But still nothing..

I checked spam and texts all the time and nothing at all.

Re: Netflix Premium Inclusive Extra - No Emails or Texts??

Northerner — Mon, 04 Aug 2025 05:48:08 GMT

Hi @WitchesWhispers

Have you made sure the extra is activated on your account. Check your EE app.

Thanks

Re: Netflix Premium Inclusive Extra - No Emails or Texts??

WitchesWhispers — Sat, 16 Aug 2025 07:48:31 GMT

I tried activating it on my account, But everytime it says it will text me a PIN, But it never does...

I tried restarting my phone many times, Asking it to resend me a PIN many times, But I always get nothing at all..

What is most frustrating is always having to wait 10 minutes in between while asking for a pin..

I should have had 20 pins by now but, Not a single text to my phone number.

Re: Netflix Premium Inclusive Extra - No Emails or Texts??

Peter_W — Sat, 16 Aug 2025 10:08:17 GMT

Hey again @WitchesWhispers.

I've had a check and this should come through from 'MyEE' rather than a number.

Do you have any sort of filtering set up for messages that could be blocking this?

Also if you send messages to your own number, or our 150 text service, do these come back?

Peter

Re: Netflix Premium Inclusive Extra - No Emails or Texts??

WitchesWhispers — Sat, 16 Aug 2025 10:54:02 GMT

I have texted my own number, And I have also tried 150..

Both of them have failed.

So I failed to receive my own text, And my messages do not send.

Re: Netflix Premium Inclusive Extra - No Emails or Texts??

Peter_W — Sat, 16 Aug 2025 11:26:04 GMT

Thanks @WitchesWhispers, this sounds like a wider SMS issue rather than just the Netflix PIN.

What model of phone are you using at the moment, and have you recently ported your number from another network?

Peter

Re: Netflix Premium Inclusive Extra - No Emails or Texts??

WitchesWhispers — Tue, 19 Aug 2025 03:31:45 GMT

The number is completely new, It's a newly started contract.

I had requested a new sim card and new number as they couldn't transfer my old one.. I've been with EE a long time and decided to start a new contract to save money.

I use the Motorola Edge 50 Ultra Phone.

Re: Netflix Premium Inclusive Extra - No Emails or Texts??

Alex_H — Tue, 19 Aug 2025 09:12:52 GMT

@WitchesWhispers Have you also tested calls and mobile data and they are all working ok, its only sending and receiving messages you are having an issue with?

If it is just the messages you have issue with do you have RCS chats enabled within your message settings? If so try disabling it and testing out some messages to see if they work.

Alex

Re: Netflix Premium Inclusive Extra - No Emails or Texts??

WitchesWhispers — Tue, 19 Aug 2025 09:15:14 GMT

It has not worked even with RCS chats disabled.

Re: Netflix Premium Inclusive Extra - No Emails or Texts??

Alex_H — Tue, 19 Aug 2025 10:07:48 GMT

@WitchesWhispers Are your other services working ok and it is just the text messages? I think at this point I would recommend giving us a call on 150 so one of our guides can check your account and make sure text messaging is setup correctly on your number.

Alex

Re: Netflix Premium Inclusive Extra - No Emails or Texts??

WitchesWhispers — Thu, 28 Aug 2025 04:07:57 GMT

That's right, It's just text messages not working at all.

It seems I can make phonecalls just fine!

Internet service is also significantly slower, Sometimes disconnecting, Even though I went from an unlimited plan to an unlimited plan. Just a new sim card.

Re: Netflix Premium Inclusive Extra - No Emails or Texts??

Alex_H — Thu, 28 Aug 2025 10:37:52 GMT

@WitchesWhispers I would definitely recommend getting in contact if you have not already, as our guides will be able to access your account and make sure everything is setup as it should be on your number.

Alex