topic Re: EE perks - Deactivated in Offers & Add-ons

EE perks - Deactivated

John1982 — Thu, 30 Oct 2025 12:30:15 GMT

Last year I started to open my perks account but couldn't get to my works email within the time allowed. Now says deactivated and I would like to use it please can you advise.

Re: EE perks - Deactivated

Alex_M — Mon, 24 Jul 2023 06:22:57 GMT

Hi @John1982

After a period of inactivity your perks account will be automatically deactivated. To reactivate, you should contact the mobile care team either online or by calling 150 from your EE mobile or 07953 966 150 from any phone.

Thanks,
Alex

Re: EE perks - Deactivated

Leanne_T — Mon, 24 Jul 2023 06:38:30 GMT

Morning @John1982

Thanks for coming here.

I've sent you a private message on here now for some extra details.

Leanne 🙂

Re: EE perks - Deactivated

Niicole1312 — Thu, 02 Jan 2025 00:31:20 GMT

I have the same issue my account has been deactivated & am struggling to get into contact with someone to reactivate was told I would have an email within 72 hours a week before Christmas heard nothing, rang ee on Monday was told I would have an email in 48 hours still heard nothing, I am nearly at the end of the 30 days to add the perk to my contract

Re: EE perks - Deactivated

Katie_B — Thu, 02 Jan 2025 08:45:17 GMT

Hello @Niicole1312.

Thanks for coming here.

I'd love to see if I can help.

Are you aware if our customer care team raised a webform to our EE Perks team?

Katie

Re: EE perks - Deactivated

Niicole1312 — Thu, 02 Jan 2025 13:33:00 GMT

I’m not too sure I know they was sending something and said I would receive an email within 48 hours but still haven’t heard anything

Re: EE perks - Deactivated

Katie_B — Thu, 02 Jan 2025 14:00:56 GMT

Thanks for getting back to me @Niicole1312.

I have sent you a private message for more information.

Katie

Re: EE perks - Deactivated

kredman86 — Thu, 10 Apr 2025 17:20:01 GMT

Hi Katie. My account has also been deactivated and I would like it reactivated please. Thanks, Kirsty

Re: EE perks - Deactivated

Leanne_T — Fri, 11 Apr 2025 07:04:30 GMT

Morning @kredman86

Thanks for coming back to the community 🙂

I have sent you a private message for some details.

Leanne.

Re: EE perks - Deactivated

Jowagsy — Fri, 13 Jun 2025 12:40:25 GMT

having the same problem with logging in to ee perks tried to speak to someone in ee all week no one can help me everyone I've spoken to puts me through to someone else that can't help then get cut off

Re: EE perks - Deactivated

Debbie_G — Fri, 13 Jun 2025 14:25:31 GMT

Hi @Jowagsy.

Thanks for coming to the community.

I've popped you through a Private Message to help you with this.

Debbie 🙂

Re: EE perks - Deactivated

Jamie1989 — Thu, 17 Jul 2025 14:33:58 GMT

Same issue with me 😞

Re: EE perks - Deactivated

Debbie_G — Thu, 17 Jul 2025 16:58:03 GMT

Hi @Jamie1989.

Thanks for coming to the community.

I've popped you through a Private Message to help further with this.

Debbie 🙂

Re: EE perks - Deactivated

RaeMad — Thu, 30 Oct 2025 10:52:32 GMT

Hello,

I’m also having the same problem. If you could message me please I’d be grateful.

Thanks 😊

Re: EE perks - Deactivated

Ali_A — Thu, 30 Oct 2025 12:36:21 GMT

Hi @RaeMad

I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali