topic Re: Airtime rewards in Offers & Add-ons

Airtime rewards

Luke44 — Fri, 13 Jun 2025 14:20:50 GMT

I claimed £10 in airtime rewards in March, and it appeared at the bottom of my EE mobile bill under the rewards section, however, the £10 was not subsequently deducted from the total bill. April, May and June bills have failed to take the £10 off either. Airtime rewards have advised to contact EE as the bill is showing that the reward has been claimed.

Re: Airtime rewards

Christopher_G — Fri, 13 Jun 2025 16:37:06 GMT

Hi @Luke44

Welcome to the community.

The bill should show your plan charge in full, and any discount with a negative figure. For example, -£10.00. Then it should show you the subtotal of the bill.

If you've checked this and it still doesn't look correct, I recommend speaking with our Customer Support team so they can check from our side for you.

Chris

Re: Airtime rewards

graziellaclusk — Mon, 17 Nov 2025 19:50:29 GMT

Hello, can you advise which options to use to speak to someone about this as I’ve called now and there doesn’t seem to be anything that matches the options when you call.

thanks

Re: Airtime rewards

Chris_B — Mon, 17 Nov 2025 20:13:31 GMT

@graziellaclusk Anything to do with billing.