topic Re: Netflix account issues in Offers & Add-ons

Netflix account issues

Fox111 — Thu, 29 May 2025 17:01:38 GMT

Did anyone else get two SMS from 150 1) thanks for upgrading to standard Netflix for £7

10 seconds later

2) we’ve removed Netflix from your account.

erm, I didn’t ask for any of this and then Netflix billed my bank £12.50. EE this is clearly a massive Tech/Partnership issues.
I was told on the phone this “is an issue we have seen with many customers “ we will raise a ticket and sort it.

two days later, nothing.

EE please don’t become Vodafone

Re: Netflix account issues

Robert2085 — Thu, 29 May 2025 19:54:50 GMT

Hello,

I received the same messages and now worried that my discount has been removed.

Re: Netflix account issues

Djf91 — Thu, 29 May 2025 22:28:16 GMT

Had the same issue. Contacted ee they suggested adding mobile provider as payment method ( I then got charged the full £12.99) They deactived the add on and reactivated. Did not fix. They said it might be an issue on Netflix end.

Contacted Netflix (waste of time), long story short I cancelled my membership, got my refund and removed the Netflix add on with EE. I have since upgraded my EE plan which now includes Netflix premium as I needed to upgrade anyway. Tried to activate via link from EE and its only showing the full price options. 🤦

This is fun! 😫 I hope you all have better luck!

Re: Netflix account issues

EssexBoyEE — Thu, 29 May 2025 22:28:19 GMT

To view your EE / Netflix Account and Billing details do the following -

Login to Netflix (Account Holder), go to My Netflix, go to Top Right three Bars, drop down list, select Account, should say something like -

Billed through EE package

Contact EE to update your payment details or end your billing through EE.

PLAN DETAILS

Standard with adverts

Click on Billing details, should say something like, -

Standard with adverts plan HD

Your membership is included with EE. Contact EE for payment history.

Post up any additional Account Type or Billing Charges if different to above.