topic Unable to activate EE Cyber Security Duo in Offers & Add-ons

Unable to activate EE Cyber Security Duo

Jezza75 — Thu, 29 May 2025 05:01:10 GMT

Re: Unable to activate EE Cyber Security Duo

Ritu_D — Thu, 29 May 2025 07:54:22 GMT

Good morning @Jezza75

Thanks for reaching out on the community.

Are you seeing any error messages when you try to activate your cyber security?

Here are some steps to set it up Setting Up EE Cyber Security

Thanks

Ritu

Re: Unable to activate EE Cyber Security Duo

Matt_124 — Thu, 29 May 2025 09:49:44 GMT

I know when I rolled my Cyber Security over from my previous contract to my new one, the EE app still tells me to this day that it requires activation but I am able to log into the EE Cyber Security app and use it without any issues.

Have you tried to sign in on the Cyber app to see if it is working?