topic Re: EE Perk issue with upgrade in Offers & Add-ons

EE Perk issue with upgrade

Ludders — Mon, 26 May 2025 10:43:34 GMT

Hi,

I am trying to upgrade on-line and it won't allow me to apply my new EE Perk code to the upgrade, the package i am trying to take does not have any discount pre-aplied yet I get the following error:

Code entered is not applicable with this data plan. Please beware that certain codes aren't applicable if discounts are already applied.

Help appreciated

Re: EE Perk issue with upgrade

Michael_D — Mon, 26 May 2025 12:53:00 GMT

Hi @Ludders

Thanks for coming to the community.

Which plan are you trying to add the Perk discount to?

Have you tried in both the EE app and through the website?

Michael

Re: EE Perk issue with upgrade

Northerner — Mon, 26 May 2025 14:48:35 GMT

Hi @Ludders

The plan or deal must be discounted to receive that message.

Thanks

Re: EE Perk issue with upgrade

Ludders — Mon, 26 May 2025 15:08:20 GMT

I thought that aswell, yet I can't see any discount applied

Re: EE Perk issue with upgrade

Ludders — Mon, 26 May 2025 15:10:13 GMT

Hi,

It is Google pixel 9 pro 256gb in obsidian, from looking, none of the plans are discounted when looking.

Re: EE Perk issue with upgrade

Lesley_W — Mon, 26 May 2025 17:18:40 GMT

Thanks for checking that @Ludders

It does sound like it is being recognised as a discounted plan for some reason. I'd recommend speaking to our customer care team on 150 so they can check your account and the code and make sure there isn't anything else stopping the discount working.

Lesley

Re: EE Perk issue with upgrade

Petertodd12 — Tue, 27 May 2025 23:02:19 GMT

Hi bro can u give me sum codes I'm new to all this thanks

Re: EE Perk issue with upgrade

Petertodd12 — Tue, 27 May 2025 23:03:42 GMT

No bro I don't really no what I'm doing really 2 year contract just ended I want to upgrade

Re: EE Perk issue with upgrade

Petertodd12 — Tue, 27 May 2025 23:10:21 GMT

How do I do that I've tryd ringing 150 went on app still can't get codes

Re: EE Perk issue with upgrade

Petertodd12 — Tue, 27 May 2025 23:11:43 GMT

It's says anything to do withv moblie they not doing nowt

Re: EE Perk issue with upgrade

Petertodd12 — Tue, 27 May 2025 23:12:49 GMT

Lol just seen this....

Re: EE Perk issue with upgrade

Petertodd12 — Tue, 27 May 2025 23:14:03 GMT

Don't no which wud be best need help with tht

Re: EE Perk issue with upgrade

Chris_S — Wed, 28 May 2025 08:26:56 GMT

Hi @Petertodd12 It's great news to hear that you're looking to upgrade your phone.

If you add a PERK discount as part of your deal, you'd get 20% off your line rental price.

We have a presentation which explains what PERK is, plus how to receive and add the discount; To access it, click the link here

Chris S