topic Re: Google 1 premium add-on in Offers & Add-ons

Google 1 premium add-on

xMezzy — Mon, 13 Jan 2025 15:19:44 GMT

Hi ,

I’ve been using the free Google 1 , with the 15G storage .
I have signed in and activated the Google 1 premium
but my Google 1 account still shows my free 15G storage and not the new 2 TB storage.
How long does it take to actually activate and show my actual storage ?

Many Thanks

dean

Re: Google 1 premium add-on

Peter_W — Mon, 13 Jan 2025 17:29:41 GMT

Hey there @xMezzy.

Thanks for reaching out to us here on the EE Community!

Just to be sure, did you activate the subscription with your Google Account as indicated on our help page here?

Peter

Re: Google 1 premium add-on

xMezzy — Tue, 14 Jan 2025 08:32:20 GMT

Yes , followed all the instructions on the help page.
Activated the subscription using the same email address as my existing
free Google 1 sub.

Re: Google 1 premium add-on

Christopher_G — Tue, 14 Jan 2025 14:02:13 GMT

Thanks, @xMezzy

Did the activation say that it had gone through? Did you get a message asking to link to your EE account?

Chris

Re: Google 1 premium add-on

xMezzy — Tue, 14 Jan 2025 14:34:55 GMT

Yes I was asked to link my EE account,

I left it 24hrs, then checked my account , which is still showing only 15G storage.

Re: Google 1 premium add-on

xMezzy — Tue, 14 Jan 2025 14:39:37 GMT

Interesting, I decided to check the account again after sending my previous message to find that my account now has its 2TB storage. I can only guess that there was a delay setting it up .

Re: Google 1 premium add-on

Christopher_G — Tue, 14 Jan 2025 14:57:31 GMT

That's great, @xMezzy. It must have just been processing.

Thanks for coming back to let us know. 🙂

Chris

Re: Google 1 premium add-on

shellyshulman — Fri, 23 May 2025 17:30:23 GMT

I have google One with my phone. I want to access Google Premium and when i try to upgrade all it says is contact EE.

I have a S24 not sure that matters . Can someone please give me some help?

Re: Google 1 premium add-on

Leanne_T — Sat, 24 May 2025 07:45:11 GMT

Hi there @shellyshulman

Thanks for coming to the community.

Our Get and use Google One with EE page, has details on Google One with EE and upgrade information 🙂

Leanne.