topic Re: Cancel add on in Offers & Add-ons

Cancel add on

NeilFS — Wed, 06 Dec 2023 06:59:14 GMT

I have the TNT sports add on.

id like to cancel it.

it started a while back, I’ve just upgraded, it’s not showing as active on my account but I am paying for and have used it.

any ideas on how I can cancel without sitting in a long phone queue please?

Re: Cancel add on

Leanne_T — Wed, 06 Dec 2023 09:19:01 GMT

Hi @NeilFS

Thanks for coming to the community.

If you text STOP SPORT to 150, this will remove TNT Sports for you.

Leanne 🙂

Re: Cancel add on

NeilFS — Wed, 06 Dec 2023 11:18:58 GMT

Thanks Leanne!

Kind Regards

Neil [edited]

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Cancel add on

ROCKY23 — Tue, 11 Jun 2024 13:37:30 GMT

Stop sports

Re: Cancel add on

Leanne_T — Tue, 11 Jun 2024 13:55:23 GMT

Hi @ROCKY23

Would you like to remove your TNT Sport add-on?

Leanne.

Re: Cancel add on

ROCKY23 — Tue, 11 Jun 2024 14:07:18 GMT

Yes I would like to cancel my tnt sports thank you

Sent from Outlook for Android<>

Re: Cancel add on

Leanne_T — Tue, 11 Jun 2024 14:27:50 GMT

Thanks @ROCKY23

Have you tried texting STOP SPORT to 150?

Leanne.

Re: Cancel add on

Kuziva1 — Thu, 27 Jun 2024 14:46:35 GMT

Stop sport

Re: Cancel add on

Kuziva1 — Thu, 27 Jun 2024 14:48:36 GMT

I have tried texting STOP SPORT to 150 but has not worked. Could you help

Re: Cancel add on

Leanne_T — Thu, 27 Jun 2024 15:44:21 GMT

Hi @Kuziva1

Thanks for coming here 🙂

Did you receive a reply from texting 150?

Leanne.

Re: Cancel add on

JP1986 — Fri, 13 Dec 2024 18:39:54 GMT

I have messaged multiple times STOP SPORT to 150 and have had no reply

Re: Cancel add on

Michael_D — Sat, 14 Dec 2024 08:51:56 GMT

Hi @JP1986

Thanks for coming to the community.

Have you tried to remove TNT Sports in the EE app?

You can do this by selecting Manage, then Mobile & SIMs and then Add-ons and inclusive extras.

Let me know how you get on.

Michael

Re: Cancel add on

JP1986 — Mon, 16 Dec 2024 14:42:11 GMT

Yep

Tried doing that and nothing appears!
I know I’m still paying it as it’s on my bill!

I just want it cancelled

Re: Cancel add on

Katie_B — Mon, 16 Dec 2024 16:31:33 GMT

Thanks for getting back to us @JP1986.

If you have received no acknowledgment to your text, please give us a call so we can ensure this is removed from your account.

Katie

Re: Cancel add on

JP1986 — Mon, 16 Dec 2024 18:39:47 GMT

Tried that too

they said they couldn’t cancel it over the phone but to text STOP SPORT to 150

just going around in circles really

Re: Cancel add on

Katie_B — Mon, 16 Dec 2024 18:47:46 GMT

Hi @JP1986.

Did the agent provide you with any information as to why they could not cancel this for you?

Katie

Re: Cancel add on

JP1986 — Mon, 16 Dec 2024 19:08:30 GMT

Something about he was unable to cancel it his side I would have to text 150

Re: Cancel add on

Michael_D — Tue, 17 Dec 2024 08:56:42 GMT

If the text and online options aren't working for you @JP1986, I would recommend speaking to the team again over the phone.

If they aren't able to remove it, they'll need to raise a ticket to get it taken off the account.

Michael

Re: Cancel add on

Alanmce — Sun, 23 Feb 2025 14:38:57 GMT

I also wish to cancel my tnt sport/discovery + add on.
I am unable to find it in my subscriptions to cancel myself

kind regards

Re: Cancel add on

Chris_S — Mon, 24 Feb 2025 08:11:53 GMT

Hi @Alanmce You can find more information on how to cancel your TNT Sport subscription by clicking on this link here

Chris S