topic Re: EE Perks account deactivated in Offers & Add-ons

EE Perks account deactivated

Afox93 — Tue, 29 Apr 2025 20:36:02 GMT

my EE perks account has been deactivated. I called 150 and was told this could not be done on the phone. Please can my EE perks account be reactivated? I did not complete the original NHS verification in time.

regards

adam fox

Re: EE Perks account deactivated

Afox93 — Tue, 29 Apr 2025 20:34:20 GMT

I have the same issue. I called 150 and was told this could not be done on the phone. Please can my EE perks account be reactivated? I did not complete the original NHS discount in time.

Regards

adam.

Re: EE Perks account deactivated

Debbie_G — Wed, 30 Apr 2025 07:50:11 GMT

Hi @Afox93.

Welcome to the community.

I've popped you through a Private Message to help further with this.

Debbie 🙂

Re: EE Perks account deactivated

eprior77 — Mon, 19 May 2025 21:30:51 GMT

I'm having the same problem. I've been using EE perks for years but not used for 2 years. Tried to use it again when upgrading but kept getting account deactivated. I tried to re-register but it recognised my work email address. I tried to change password but it wouldn't allow me to do this. I have called 150 a couple of times and getting transferred around different departments all saying it's not them that deal with this. Can someone please help

Re: EE Perks account deactivated

Linzi_H — Tue, 20 May 2025 08:26:20 GMT

Hi @eprior77

I'm disappointed to hear you've not managed to get this sorted out.
I'll send you across a Private Message so I can help further.

Linzi

Re: EE Perks account deactivated

monkeytrees2000 — Sat, 24 May 2025 18:16:45 GMT

Hi, I have exactly the same issue; it's deactivated, but it says the work email is registered already.

thanks

Re: EE Perks account deactivated

Peter_W — Sun, 25 May 2025 11:20:47 GMT

Hey there, thanks for reaching out to us on the Community 😊

I'd love to see if we can help get your PERK account reset, so if I can just grab the following details that would be perfect:

Your full name
Your work email address
Any personal addresses you may have registered under too

Thanks,
Peter

Re: EE Perks account deactivated

Peter_W — Sun, 25 May 2025 12:08:22 GMT

Hey there @monkeytrees2000 😊

I've just popped you over a private message about this now!

Peter

Re: EE Perks account deactivated

Jodyreaoch — Tue, 21 Oct 2025 12:44:45 GMT

Hello I also have same issue can someone assist?

Re: EE Perks account deactivated

Debbie_G — Tue, 21 Oct 2025 13:56:00 GMT

Hi @Jodyreaoch.

Thanks for coming to the community.

I've popped you through a Private Message to help you with this.

Debbie