topic XBOX GAME PASS NOT ACTIVATING in Offers & Add-ons

XBOX GAME PASS NOT ACTIVATING

Ant2988 — Sat, 17 May 2025 09:49:40 GMT

Hi. I have both EE mobile and Broadband and I decided to get game pass, however I am trying to activate the add on and it keeps saying technical issues and to try again later, this is the case no matter how long I leave it. I don’t want to start paying £12 a month for something I can’t use.
I have tried logging in and activating on multiple devices and browsers but it’s still the same

can someone please help.

Re: XBOX GAME PASS NOT ACTIVATING

Leanne_T — Sat, 17 May 2025 13:27:59 GMT

Hi there @Ant2988

Thanks for posting on the community.

Do you have the Game Pass add-on showing active in your EE account? Or, do you get the error message when trying to activate the add-on?

Leanne.

Re: XBOX GAME PASS NOT ACTIVATING

Ant2988 — Sat, 17 May 2025 13:45:05 GMT

Hi leanne

i get an error message when I am trying to activate, it normally sends me a pin to my phone and when I enter that the error message comes up and says try again later

Re: XBOX GAME PASS NOT ACTIVATING

Leanne_T — Sat, 17 May 2025 13:49:22 GMT

I see, thanks for confirming this for me @Ant2988

In this case, please call us on 150 and the team will help you get the Game Pass set up.

Let me know how you get on.

Leanne.