topic Re: Apple Music benefit not linking in Offers & Add-ons

Apple Music benefit not linking

Mags51 — Mon, 12 May 2025 06:37:06 GMT

Hi. Upgraded phone with Apple one+ including free Apple Music. Not received text yet from Apple Music (been 2 days). Set up in EE app and lost all my family sharing accounts. Had to replay Apple Music. Can’t access benefit as Apple says EE haven’t given me the benefit 🙈 Any advice?

Re: Apple Music benefit not linking

Katie_B — Mon, 12 May 2025 07:04:31 GMT

Good morning @Mags51.

Thanks for upgrading with us.

I would recommend giving us a call.

You should receive a text with a link to activate your Apple One.

Did you pay for your Apple Music directly with Apple or through EE?

Katie

Re: Apple Music benefit not linking

Mags51 — Mon, 12 May 2025 08:11:16 GMT

I pay directly. I’ve activated the benefit through my EE account but that
set up an additional Apple Music single account . When I purchased the
phone I was told the EE benefit could be used for my family music plan.

Re: Apple Music benefit not linking

Katie_B — Mon, 12 May 2025 10:37:47 GMT

Hi @Mags51.

Apple One Inclusive Extra through EE is an individual subscription.

Family plans for Apple Music will not be covered through this.

Katie

Re: Apple Music benefit not linking

Mags51 — Mon, 12 May 2025 16:22:09 GMT

then I’ve been missold . I did check that the discount applied to family music and was told yes as this has now been changed. Feel very cross as whole point of swap I g phone and plan was to reduce costs. I will be lodging a complaint.

Re: Apple Music benefit not linking

Katie_B — Mon, 12 May 2025 16:31:03 GMT

Hi @Mags51.

I would recommend giving us a call so our customer care team who have account access can discuss this further.

Katie

Re: Apple Music benefit not linking

Mags51 — Mon, 12 May 2025 17:09:17 GMT

Please can you let me have the number

Re: Apple Music benefit not linking

Katie_B — Mon, 12 May 2025 17:16:40 GMT

Of course @Mags51.

The number you will need to call is 150 from an EE mobile OR call 0330 123 1105 from any phone or landline.

Katie

Re: Apple Music benefit not linking

Mags51 — Wed, 14 May 2025 06:42:42 GMT

Tried ringing but it’s automated and sends you a link to the same online help I’ve already used. Got bill through now and that’s £20 a month higher than I was quoted in EE shop. Fuming, Only popped in to EE to see how I can reduce monthly costs and now I’m paying more and lost family Apple Music. Really unhappy.

Re: Apple Music benefit not linking

Katie_B — Wed, 14 May 2025 07:06:03 GMT

Hello @Mags51.

When calling please select option 2, this will take you to the automated menu which will then connect you with an agent.

Katie

Re: Apple Music benefit not linking

Mags51 — Thu, 15 May 2025 19:53:23 GMT

Thanks but I’ll go into the EE shop on Sat as phone hasn’t synced. I’ve lost my passwords and cards, blocked from accessing work emails and files, and my daughter’s iCloud account has stopped working. Something isn’t quite right with the new phone. Caused a lot of stress this week and I’m overpaying.

Re: Apple Music benefit not linking

Michael_D — Fri, 16 May 2025 07:23:27 GMT

The store will certainly be able to have a look at the phone for you @Mags51, but if they do need to speak to our technical team, they'll put you in touch with them from the store.

Michael