https://community.ee.co.uk/t5/Offers-Add-ons/Samsung-refusing-to-honor-s25-offer/m-p/1529337#M49352 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/457463">@Jason1973</a></SPAN>.</P> <P>Thanks for reaching out to us about this!</P> <P>I've never known Samsung block a gift with purchase that you redeem through them due to a plan discount - usually you just need to provide proof of purchase.&nbsp;</P> <P>When was it you purchased your S25, and did you try to claim both the Watch and Buds at the same time?<BR />Peter</P> Wed, 30 Apr 2025 09:46:09 GMT Peter_W 2025-04-30T09:46:09Z https://community.ee.co.uk/t5/Offers-Add-ons/Samsung-refusing-to-honor-s25-offer/m-p/1529276#M49346 <P>After going back and forth with samsung they are refusing to honor the offer now buds and watch as I have a discount on my account.</P><P>&nbsp;</P><P>Unless this is rectified I will be returning my handset under the cooling off period.</P> Wed, 30 Apr 2025 07:22:57 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Samsung-refusing-to-honor-s25-offer/m-p/1529276#M49346 Jason1973 2025-04-30T07:22:57Z https://community.ee.co.uk/t5/Offers-Add-ons/Samsung-refusing-to-honor-s25-offer/m-p/1529337#M49352 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/457463">@Jason1973</a></SPAN>.</P> <P>Thanks for reaching out to us about this!</P> <P>I've never known Samsung block a gift with purchase that you redeem through them due to a plan discount - usually you just need to provide proof of purchase.&nbsp;</P> <P>When was it you purchased your S25, and did you try to claim both the Watch and Buds at the same time?<BR />Peter</P> Wed, 30 Apr 2025 09:46:09 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Samsung-refusing-to-honor-s25-offer/m-p/1529337#M49352 Peter_W 2025-04-30T09:46:09Z