topic Apple Music Subscription not available through EE in Offers & Add-ons

Apple Music Subscription not available through EE

KashifL — Sat, 19 Apr 2025 15:43:08 GMT

I have added Apple Music as my inclusive extra on my EE plan.

I have has 4 different phone calls with EE and the support team are struggling to solve the issue. I was referred to Apple on two occasions, having being told that it is an EE problem, due to them issuing it.

I have been offered two links to follow, https://applemusic.com/ee/welcome and

https://itunes.apple.com/carrier

and on each occasion it has said “No subscription available through EE”.
I have had this issue for a month and I am growing quite frustrated on the service being offered, as nothing is coming up on any side (Apple or EE). I have even reinstalled the app, closed the app, signed in and out and switched devices and I can still not get a positive response.

Re: Apple Music Subscription not available through EE

Chris_B — Sat, 19 Apr 2025 16:41:29 GMT

@KashifL It’s got nothing to do with Apple. On your EE account does it show that Apple Music is selected? It’s under mobile adds and should look like

Re: Apple Music Subscription not available through EE

KashifL — Sat, 19 Apr 2025 17:03:20 GMT

Yes, it does look like that

Re: Apple Music Subscription not available through EE

Schockwave — Sat, 19 Apr 2025 18:58:05 GMT

@KashifL Then you just need to sign in with your Apple ID, it should work. Which monthly contract do you have?

Re: Apple Music Subscription not available through EE

Ali_A — Sun, 20 Apr 2025 07:39:11 GMT

@KashifL

Following from what @Schockwave has said - is the mobile number which has the Apple Music subscription connected to your Apple ID?

Ali

Re: Apple Music Subscription not available through EE

KashifL — Sun, 20 Apr 2025 12:20:43 GMT

Yes, I do

Re: Apple Music Subscription not available through EE

KashifL — Sun, 20 Apr 2025 12:20:57 GMT

It is an EE Buisness plan

Re: Apple Music Subscription not available through EE

Ali_A — Sun, 20 Apr 2025 12:36:55 GMT

@KashifL

it may be worth contacting Customer service to remove the inclusive extra, and then re-add it 24 hours later to see if that helps Apple detect it being available as part of your plan.

Ali